Search found 18 matches

by pazt
08 Sep 2017, 22:30
Forum: Help
Topic: [SOLVED] Shows EscalationSolutionTime in CustomerTicketZoom
Replies: 6
Views: 2475

Shows EscalationSolutionTime in CustomerTicketZoom

Hi, So far so good. But did you read the file Custom/README? Please copy the original file /opt/otrs/Kernel/Output/HTML/Templates/Standard/CustomerTicketZoom.tt to /opt/otrs/ Custom /Kernel/Output/HTML/Templates/Standard/CustomerTicketZoom.tt and modify this one. This will work for nearly everythin...
by pazt
08 Sep 2017, 04:48
Forum: Help
Topic: [SOLVED] Shows EscalationSolutionTime in CustomerTicketZoom
Replies: 6
Views: 2475

Re: Shows EscalationSolutionTime in CustomerTicketZoom

Roy, thanks for the advice. I'm very excited cause it's my first contribution here on OTRS forum. Roy quotes: First of all, copy the two files below to /opt/otrs/Custom directory /opt/otrs/Kernel/Modules/CustomerTicketZoom.pm to /opt/otrs /Custom/ Kernel/Modules/CustomerTicketZoom.pm AND /opt/otrs/K...
by pazt
05 Sep 2017, 18:31
Forum: Help
Topic: [SOLVED] Shows EscalationSolutionTime in CustomerTicketZoom
Replies: 6
Views: 2475

Re: Shows EscalationSolutionTime in CustomerTicketZoom

root wrote:Hi,

Did you have defined a solution time in the queue or via a SAL?

- Roy
Yes. I did. I can see it on AgentTicketZoom.
by pazt
05 Sep 2017, 17:06
Forum: Help
Topic: [SOLVED] Shows EscalationSolutionTime in CustomerTicketZoom
Replies: 6
Views: 2475

[SOLVED] Shows EscalationSolutionTime in CustomerTicketZoom

Is it possible shows EscalationSolutionTime in CustomerTicketZoom?

I edit Ticket::Frontend::CustomerTicketZoom###AttributesView in Frontend::Customer::Ticket::ViewZoom, and insert Key: SolutionTime and Content: 1. But it doesn't work

Thanks
by pazt
11 May 2016, 22:23
Forum: Help
Topic: Hide Dynamic Field at page load - Javascript Help
Replies: 4
Views: 2125

Re: Hide Dynamic Field at page load - Javascript Help

Thanks RStraub. It's works.

Just one more question.

First, all dynamic fields are load. The dynamic fields only are hidden when page has finished.

Is possible hide dynamic fields before CustomerTicketMessage.tt url be loaded?

Thanks again
by pazt
11 May 2016, 00:42
Forum: Help
Topic: Hide Dynamic Field at page load - Javascript Help
Replies: 4
Views: 2125

Hide Dynamic Field at page load - Javascript Help

Hi, I tested successfully this tutorial by crythias: http://forums.otterhub.org/viewtopic.php?t=24116 . The tutorial is to hide dynamic fields for specific Queue. And it work very well. But.... it's not exactly what i'm looking for. I don't know anything about javascript. And i need some help. That ...
by pazt
19 Apr 2016, 21:54
Forum: Help
Topic: Update Ticket DynamicField value by way of SOAP::Lite
Replies: 1
Views: 760

Update Ticket DynamicField value by way of SOAP::Lite

hi, I'm trying update a Ticket DynamicField by way of SOAP::Lite perl script, but no success. This is my current script: use SOAP::Lite('autodispatch', proxy => "http://xxx.xxx.x.x/otrs/rpc.pl"); my $rpc_connect = Core->new(); my %Ticket = $rpc_connect->Dispatch( $soap_user, $soap_password...
by pazt
18 Apr 2016, 16:20
Forum: Help
Topic: Need FormID! | Cant' insert hard disc images on Article's Ticket Process
Replies: 1
Views: 672

Need FormID! | Cant' insert hard disc images on Article's Ticket Process

Hello, I get an error when embedding image when creating a Process Ticket. It's just happen on /otrs/customer.pl . In /otrs/index.pl works well. https://lh3.googleusercontent.com/-z8Xw1S6Bt0w/VwXwAEtsesI/AAAAAAAAAg8/sXn3e9UMtnYknygH5kBsXkh06x7_pyOoQ/s1600/Capturar.JPG Someone can help me, please?
by pazt
14 Apr 2016, 06:36
Forum: Help
Topic: ACL x Dynamic fields
Replies: 12
Views: 4894

Re: ACL x Dynamic fields

skullz wrote: "reduce the possible options"

so, its no based on your request.
Thanks skullz. I will try Generic Agent to do that
by pazt
13 Apr 2016, 23:44
Forum: Help
Topic: ACL x Dynamic fields
Replies: 12
Views: 4894

Re: ACL x Dynamic fields

Anyone?
by pazt
07 Apr 2016, 21:47
Forum: Help
Topic: ACL x Dynamic fields
Replies: 12
Views: 4894

Re: ACL x Dynamic fields

wurzel wrote:Hi,

I think the ACL is not working for text or textarea. You have to use a dropdown.
Is there anyway to do it on a text or text area dynamic fields? I mean, instead ACL?

Thanks
by pazt
07 Apr 2016, 18:05
Forum: Help
Topic: ACL x Dynamic fields
Replies: 12
Views: 4894

Re: ACL x Dynamic fields

But I dont know if this field is in the ticket and if the behaviour you want is for when its handled in tickets or not. You right, this fields are Ticket dynamic fields. I would like it working at ticket creation time. But i think it not work on "Text" dynamic fields. The ACL rules not wr...
by pazt
07 Apr 2016, 16:44
Forum: Help
Topic: ACL x Dynamic fields
Replies: 12
Views: 4894

Re: ACL x Dynamic fields

When DynamicField option is selected, the prefixe is added automaticaly. There's no way to put it off.
by pazt
07 Apr 2016, 15:45
Forum: Help
Topic: ACL x Dynamic fields
Replies: 12
Views: 4894

Re: ACL x Dynamic fields

Are there any values already possible in your dynamic field? Cause what your ACL does actually is saying one value is possible but not the others arent. Thanks for you answer wheelshot. Both dynamic fields are free text fields. I'll let my question more simple with just one city. If DynamicField_Ci...
by pazt
07 Apr 2016, 00:52
Forum: Help
Topic: ACL x Dynamic fields
Replies: 12
Views: 4894

ACL x Dynamic fields

Hi, I need create a ACL like this: If DynamicField_City is Berlim, Frankfurt or Munich => DynamicField_Country is = Germany. Both DynamicField_City and DynamicField_Country are "Text" fields. I try this but don't work yet: https://lh3.googleusercontent.com/-MaY1PmGB_0Y/VwWRlCV4DqI/AAAAAAAA...
by pazt
07 Mar 2016, 02:49
Forum: Help
Topic: Ticket ID instead ticket number in frontend
Replies: 1
Views: 968

Ticket ID instead ticket number in frontend

Hi,

Is there way to show TicketID instead ticket number in OTRS frontend. Is it possible?

Thanks
by pazt
07 Mar 2016, 02:23
Forum: General
Topic: Integrating OTRS with KIX4OTRS
Replies: 3
Views: 2577

Re: Integrating OTRS with KIX4OTRS

Jose,

Did you installed KIX via frontend or backend?

What is your S.O. / distro?