Search found 18 matches
- 08 Sep 2017, 22:30
- Forum: Help
- Topic: [SOLVED] Shows EscalationSolutionTime in CustomerTicketZoom
- Replies: 6
- Views: 2475
Shows EscalationSolutionTime in CustomerTicketZoom
Hi, So far so good. But did you read the file Custom/README? Please copy the original file /opt/otrs/Kernel/Output/HTML/Templates/Standard/CustomerTicketZoom.tt to /opt/otrs/ Custom /Kernel/Output/HTML/Templates/Standard/CustomerTicketZoom.tt and modify this one. This will work for nearly everythin...
- 08 Sep 2017, 04:48
- Forum: Help
- Topic: [SOLVED] Shows EscalationSolutionTime in CustomerTicketZoom
- Replies: 6
- Views: 2475
Re: Shows EscalationSolutionTime in CustomerTicketZoom
Roy, thanks for the advice. I'm very excited cause it's my first contribution here on OTRS forum. Roy quotes: First of all, copy the two files below to /opt/otrs/Custom directory /opt/otrs/Kernel/Modules/CustomerTicketZoom.pm to /opt/otrs /Custom/ Kernel/Modules/CustomerTicketZoom.pm AND /opt/otrs/K...
- 05 Sep 2017, 18:31
- Forum: Help
- Topic: [SOLVED] Shows EscalationSolutionTime in CustomerTicketZoom
- Replies: 6
- Views: 2475
Re: Shows EscalationSolutionTime in CustomerTicketZoom
Yes. I did. I can see it on AgentTicketZoom.root wrote:Hi,
Did you have defined a solution time in the queue or via a SAL?
- Roy
- 05 Sep 2017, 17:06
- Forum: Help
- Topic: [SOLVED] Shows EscalationSolutionTime in CustomerTicketZoom
- Replies: 6
- Views: 2475
[SOLVED] Shows EscalationSolutionTime in CustomerTicketZoom
Is it possible shows EscalationSolutionTime in CustomerTicketZoom?
I edit Ticket::Frontend::CustomerTicketZoom###AttributesView in Frontend::Customer::Ticket::ViewZoom, and insert Key: SolutionTime and Content: 1. But it doesn't work
Thanks
I edit Ticket::Frontend::CustomerTicketZoom###AttributesView in Frontend::Customer::Ticket::ViewZoom, and insert Key: SolutionTime and Content: 1. But it doesn't work
Thanks
- 11 May 2016, 22:23
- Forum: Help
- Topic: Hide Dynamic Field at page load - Javascript Help
- Replies: 4
- Views: 2125
Re: Hide Dynamic Field at page load - Javascript Help
Thanks RStraub. It's works.
Just one more question.
First, all dynamic fields are load. The dynamic fields only are hidden when page has finished.
Is possible hide dynamic fields before CustomerTicketMessage.tt url be loaded?
Thanks again
Just one more question.
First, all dynamic fields are load. The dynamic fields only are hidden when page has finished.
Is possible hide dynamic fields before CustomerTicketMessage.tt url be loaded?
Thanks again
- 11 May 2016, 00:42
- Forum: Help
- Topic: Hide Dynamic Field at page load - Javascript Help
- Replies: 4
- Views: 2125
Hide Dynamic Field at page load - Javascript Help
Hi, I tested successfully this tutorial by crythias: http://forums.otterhub.org/viewtopic.php?t=24116 . The tutorial is to hide dynamic fields for specific Queue. And it work very well. But.... it's not exactly what i'm looking for. I don't know anything about javascript. And i need some help. That ...
- 22 Apr 2016, 00:28
- Forum: Help
- Topic: Update Ticket DynamicField value by way of SOAP::Lite
- Replies: 1
- Views: 760
- 19 Apr 2016, 21:54
- Forum: Help
- Topic: Update Ticket DynamicField value by way of SOAP::Lite
- Replies: 1
- Views: 760
Update Ticket DynamicField value by way of SOAP::Lite
hi, I'm trying update a Ticket DynamicField by way of SOAP::Lite perl script, but no success. This is my current script: use SOAP::Lite('autodispatch', proxy => "http://xxx.xxx.x.x/otrs/rpc.pl"); my $rpc_connect = Core->new(); my %Ticket = $rpc_connect->Dispatch( $soap_user, $soap_password...
- 18 Apr 2016, 16:20
- Forum: Help
- Topic: Need FormID! | Cant' insert hard disc images on Article's Ticket Process
- Replies: 1
- Views: 672
Need FormID! | Cant' insert hard disc images on Article's Ticket Process
Hello, I get an error when embedding image when creating a Process Ticket. It's just happen on /otrs/customer.pl . In /otrs/index.pl works well. https://lh3.googleusercontent.com/-z8Xw1S6Bt0w/VwXwAEtsesI/AAAAAAAAAg8/sXn3e9UMtnYknygH5kBsXkh06x7_pyOoQ/s1600/Capturar.JPG Someone can help me, please?
- 14 Apr 2016, 06:36
- Forum: Help
- Topic: ACL x Dynamic fields
- Replies: 12
- Views: 4894
Re: ACL x Dynamic fields
Thanks skullz. I will try Generic Agent to do thatskullz wrote: "reduce the possible options"
so, its no based on your request.
- 13 Apr 2016, 23:44
- Forum: Help
- Topic: ACL x Dynamic fields
- Replies: 12
- Views: 4894
Re: ACL x Dynamic fields
Anyone?
- 07 Apr 2016, 21:47
- Forum: Help
- Topic: ACL x Dynamic fields
- Replies: 12
- Views: 4894
Re: ACL x Dynamic fields
Is there anyway to do it on a text or text area dynamic fields? I mean, instead ACL?wurzel wrote:Hi,
I think the ACL is not working for text or textarea. You have to use a dropdown.
Thanks
- 07 Apr 2016, 18:05
- Forum: Help
- Topic: ACL x Dynamic fields
- Replies: 12
- Views: 4894
Re: ACL x Dynamic fields
But I dont know if this field is in the ticket and if the behaviour you want is for when its handled in tickets or not. You right, this fields are Ticket dynamic fields. I would like it working at ticket creation time. But i think it not work on "Text" dynamic fields. The ACL rules not wr...
- 07 Apr 2016, 16:44
- Forum: Help
- Topic: ACL x Dynamic fields
- Replies: 12
- Views: 4894
Re: ACL x Dynamic fields
When DynamicField option is selected, the prefixe is added automaticaly. There's no way to put it off.
- 07 Apr 2016, 15:45
- Forum: Help
- Topic: ACL x Dynamic fields
- Replies: 12
- Views: 4894
Re: ACL x Dynamic fields
Are there any values already possible in your dynamic field? Cause what your ACL does actually is saying one value is possible but not the others arent. Thanks for you answer wheelshot. Both dynamic fields are free text fields. I'll let my question more simple with just one city. If DynamicField_Ci...
- 07 Apr 2016, 00:52
- Forum: Help
- Topic: ACL x Dynamic fields
- Replies: 12
- Views: 4894
ACL x Dynamic fields
Hi, I need create a ACL like this: If DynamicField_City is Berlim, Frankfurt or Munich => DynamicField_Country is = Germany. Both DynamicField_City and DynamicField_Country are "Text" fields. I try this but don't work yet: https://lh3.googleusercontent.com/-MaY1PmGB_0Y/VwWRlCV4DqI/AAAAAAAA...
- 07 Mar 2016, 02:49
- Forum: Help
- Topic: Ticket ID instead ticket number in frontend
- Replies: 1
- Views: 968
Ticket ID instead ticket number in frontend
Hi,
Is there way to show TicketID instead ticket number in OTRS frontend. Is it possible?
Thanks
Is there way to show TicketID instead ticket number in OTRS frontend. Is it possible?
Thanks
- 07 Mar 2016, 02:23
- Forum: General
- Topic: Integrating OTRS with KIX4OTRS
- Replies: 3
- Views: 2577
Re: Integrating OTRS with KIX4OTRS
Jose,
Did you installed KIX via frontend or backend?
What is your S.O. / distro?
Did you installed KIX via frontend or backend?
What is your S.O. / distro?