Znuny Open Source Ticketsystem

Hi pnorthup,

thank you for your reply.

I have managed so solve my Postmaster Filter problem using trial and error method. I'll write down your suggestion and try it next time I have to troubleshoot Postmaster Filter.

Best regards.

Sometimes I have problems setting up Postmaster Filter, and I would like to see why the mail ended in specific queue, or why it has particular status (we define both using Postmaster filters). Problem is that I can not find any information about this in /var/log/otrs.log. Is there any other log I ...

The ZZZ. file is auto-generated by OTRS. You probably have a rule in:
- The webinterface
- The Config.pm
- The Default.pm

Could you check there ?

I do not have anything related in Config.pm. I do not have Default.pm. In webinterface I can't find where it is configured. Can you give me a hint ...

OK, I have gave up from configuring PostMaster PreFilter in config file. Then I have tried to put incoming e-mails to the right queue using PostMaster Filter Management from web interface. Again I head problems, the mails just didn't go to the right queue. At the end I have found that in /opt/otrs ...

I'm trying to put incoming e-mails into the right queue using PostMaster PreFilterModule (manually editing Config.pm).

For example I would like to put all incoming e-mails that contain "[hr]" in subject to "hrvatski" queue. And, I would like to put all incoming e-mails that contain ".de" in sender ...

I have created new state (Waiting for the answer) and now I would like to create new overview (is that how it is called Reminder Tickets; Escalated Tickets; New Tickets; Open Tickets?). In that new overview I would list only tickets that have state "Waiting for the answer".

Thank you in advance on ...