Znuny Open Source Ticketsystem

Helo! I search for a solution for putting a link/button on a process ticket, that opens the link in a new browser tag. For example, the button should be put near the ticket activity dialog buttons, and pushing it should cause open a new window like an activity dialog. The link have to contain the Ti...

Helo! I have to make a process activity dialog, in which an agent can make a note by using templates. I created some templates, and attached to thw queues. After i placed an article(note-internal) on the activity dialog, the template choice "TextTemplate" field doesnt appear. Is it possibl...

Helo! I have a exercise that i have to solve. I have a process. A ticket int this process has an Activity Dialog with a Dynamic Field. If the agent set "option 1", the ticket has to change process, it has to be put in an another process. If the agent set "option 2" on the Dynímic...

Ok, i found solution:
In this case we have to use <OTRS_TICKET_DynamicField_TestField_Value> format.

Helo! I have a process ticket that creates child ticket to itself using TicketCreate Transaction Action Module. The child ticket's Service have to be set to the value that the agent selects on an Activity Dialog on a Dynamic Field. How can i get the dynamic field's value at the TicketCreate module's...

Helo! We need that function that if a customer sends a reply email to a ticket, if that is closed successful reopen only if it was closed within 72 hours ago. If the agent close the ticket and a customer reply-s to that ticket for expamle after a week, a newticket have to be created, instead of reop...

What kind of development?

I tried something like this, but it does not work.
http://jeffeske.com/blog/showhide-dynam ... n-queue-2/

Helo! I got a need from our partner, and I would like to find a solution fot that. The need is the next: We have an activity dialog, with some dynamic field(text, checkbox, etc). One of the checkboxes is a DF represents that the new subscriber is a Person or not. If this checkbox is selected, two dy...

Helo! I am working on a process that will store informations about new person. It will may happen that a person has moer than one address. In this case on the activity dialog tha agent who fill that shuold add a new dynamic field for the second address to the activity dialog. So, foer example, on th...