Bonjour à tous!
J'ai un problème dont je n'ai pas réussit à trouver la solution malgré mes recherches.
J'ai besoin de donner à un client la vue sur tout les tickets lié à un service (un service OTRS) en particulier.
Avez-vous une idée de comment faire?
Merci d'avance
Search found 2 matches
- 04 Apr 2017, 10:36
- Forum: Général
- Topic: Visu client sur les tickets d'un service
- Replies: 0
- Views: 40629
- 04 Apr 2017, 10:06
- Forum: Help
- Topic: Ticket access for Customers
- Replies: 0
- Views: 1112
Ticket access for Customers
Hello!!
I need your help for something.
Indeed, I want to allow a customer to see all tickets that are linked to a service, even tickets that are created by other customers.
Could you help me?
I need your help for something.
Indeed, I want to allow a customer to see all tickets that are linked to a service, even tickets that are created by other customers.
Could you help me?