Hi,
I would like to change the Customer User field on the NewPhoneTicket screen to selection box instead of text box or use some verification that the customer user entered is of a known customer user.
We do not want the agents to be able to open tickets on unknown customer users.
I looked for it ...
Search found 1 match
- 31 Mar 2016, 17:28
- Forum: Help
- Topic: New phone ticket with only known customer users
- Replies: 1
- Views: 551