Znuny and ((OTRS)) Community Edition

Hi

Can we enable a setting to let the customer filter his company tickets based on the queue the ticket is in?

Thanks
Laurens

Hi

Is it possible to print or export to PDF a batch of tickets?
For example the selected ones or the results from a search?
We need a PDF with ticket titles and all articles in it.

Thanks
Laurens

Hi

We can make a rule to send an email every time a ticket is updated. Can we also do this maximum 1 time a day?
So a daily summarize of updated tickets?

Thanks
Laurens

Hi Our AgentTicketQueue is really slow for all queues with more then 1 ticket. When I fetch the page for queues with no tickets or just 1 ticket then it's fast. So the page time is linear with the number of tickets in the page. All other pages are acceptable from speed. It looks like it's querying s...

Or am I missing something?

So what we would like to do:

Ticket owner is admin. User X answers to the customer => user X becomes owner automatically.

Hi

Thanks, but that was already set:

Hi

We end up with a lot of tickets with admin as owner. Is there a way to make the last person responding on a ticket (by mail or in OTRS) owner automatically?

Hi

How can we include the inline images in the mail notifications?

Thanks
Laurens

Hi

Any update on this question? Thanks!

Hi

We want to use tables in the FAQ module.
There is no button for it and if we insert it using HTML, it's filtered out.
Can we disable this filter or do you have a better solution?

Thanks
Laurens

We can reply from within OTRS on external articles or internal articles. If you reply on an external article, the customer sees his original mail below it, which is OK. Now when an agent, by accident, replies on an internal article and adds the customer as (B)CC or in the TO-field, then the customer...

Hi

When forwarding a ticket, the default status is closed.
Where can I change this?
Thanks
Laurens

Hi

Where can change that title and body aren't required fields anymore when changing the ticket owner?
Thanks
Laurens

That solved it, thanks René!

Solved it. Appeared that some of the systems were using quoted_printable in the HTML instead of quoted-printable.
Solving those external systems there HTML templates solved the OTRS error message.

Hi Is there an API available for the new OTRSAppointmentCalendar plugin in the Free OTRS version? As a webservice or to interact with it from another Perl plugin? I would like to do two things with it: 1) Automatically import a iCalendar file at night. I see it already can manually., but would be ni...

Nobody?

Hi We constantly receive errors from OTRS like this: Thu Jul 14 03:28:21 2016] otrs.Daemon.pl: no decoder for quoted_printable at /opt/otrs/Kernel/cpan-lib/MIME/Parser.pm line 789 I can't find any reference to quoted_printable is the OTRS source. Only some topics mentioning quoted - printable. Is th...

Hi

How can I add the reason of closure (= last article text and last article body) in a notification?

Hi

Before we upgraded OTRS, we had an option in the admin list to impersonate as another admin.
After upgrading this is gone. Was this a plugin? Or a setting?

Kind regards
Laurens

And external hosted images? Not attached? So where the source if the image is on a webserver somewhere?

Hi When we paste an image in the notification text window of an OTRS 5.0.4 installation using right click + paste, the screenshot is filtered out. Also when we click "sourcecode" in the editor of it, paste the HTML of an image and then click "sourcecode" a second time to return t...