This is a rather old thread, but i had the same problem with a different solution.
My OTRS is configured to serve on "/" rather than on "/otrs". It seems logical now, but before i had my "ScriptAlias" set to "/". Everything except "Switch to Customer" worked fine... The switch to customer link took ...
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- 29 Apr 2016, 14:29
- Forum: Help
- Topic: Switch to Customer
- Replies: 2
- Views: 1744