Znuny and ((OTRS)) Community Edition

Pessoal, boa tarde!

Consegui implantar os gatilhos de escalação , porém gostaria de saber se há possibilidade de ao escalar um ticket ele automaticamente desbloquear para que o ADMIN OTRS veja e realoque o ticket.

Obrigada e no aguardo

Just for help other pleople here, I have to reinstall all my database, and it works.

tks anyway

Hey Otters!

I just upgrade my ITSM 4.0.8 to 5.0.10. End, when I put my change there, here it is the problem...

Look at the image here.

Someone please Help me!

Thanks anyway

Hi Guys! First time here and I have a problem and I don´t know how make work! So please, help me! :shock: Is a thing, I have my CHANGE (ITSM OTRS) with work orders, but everytime I put the work orders, the ITSM OTRS give me a ActualStartTime end ActualEndTime this way: 09/13/2043 00:00:00. How this ...