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by maucol
11 May 2016, 13:27
Forum: Help
Topic: Recurring SLA notifications (everyday)
Replies: 0
Views: 968

Recurring SLA notifications (everyday)

Hi everybody, I have recently set some SLA parameters; when a ticket reaches the escalation time, a email is sent. It seems to work well. But, in addition to that, everyday (once a day, at 8:00 AM) a lot of escalation warning emails are sent, one email for each ticket that has already reached the es...

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