Znuny Open Source Ticketsystem

Suddenly we have a problem with our OTRS that I cannot find. When logged into the agent portion of OTRS, I click the "Reply to All" so I can give a response to the customer. I then type my response in, etc and when I click "Submit" at the bottom, it has a pop-up that states: &quo...

So, I redid the install using tar and restored the config files. I was able to start httpd. Now I have a new error. I am going through the installs and ensuring that all the config files are correct. The error that comes up is: [root@dfw-int-otrs1 otrs]# tail /var/log/httpd/error_log [Thu Jun 09 15:...

Just to see if anyone has seen this: [root@dfw-int-otrs1 otrs]# tail /var/log/httpd/error_log [Thu Jun 09 13:25:29 2016] [error] Can't locate Kernel/System/CacheInternal.pm in @INC (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/...

I am sure this is going to be easy, just not for me. I upgraded and a lot of the Packages were not compatible. I uninstalled those that weren't compatible anymore, however, now I get an error starting httpd. From the error_log I show: [Wed Jun 8 13:55:57 2016] -e: Apache2::Reload: Can't locate /opt/...