Znuny and ((OTRS)) Community Edition

skullz wrote:if you are using Generic Interface, then yes..
the user of GI is based on the Agent<->Group permission..

Can you give me some documentation for that...

Is there way to manage permissions of otrs users from custom portal using soap api? Or Create OTRS users using soap api??

I am using php soap api to create OTRS tickets . Tickets gets created but autoreply is not going to the customers. here is my code. $url = "https://otrs.com.np/otrs/rpc.pl"; // URL for OTRS server $username = "ctdeveloper"; // SOAP username set in sysconfig $password = "ctde...

Can anyone tell me how to create an article with soap api. In the documentation, i saw ArticleCreate() function which requires ArticleCreate event.

A big thanks to @macjohnny who has been a big help. Without whom my problem would not have been solved. Here is my final code for updating owners or updating tickets in general. $URL = 'https://your-url.com/otrs/nph-genericinterface.pl/Webservice/WebserviceName'; //webserviceName is the name of webs...

hey to update a ticket, you need to $URL = 'https://my.url.com/otrs/nph-genericinterface.pl'; $namespace = 'https://my.url.com/otrs/GenericInterface/actions'; // initialize a SoapClient instance $SOAPClientInstance = new \SoapClient(null, array( 'location'=> $URL, 'uri' => $namespace, 'trace' => 1,...

i got following error. Fatal error: Uncaught SoapFault exception: [HTTP] Error Fetching http headers in /Applications/XAMPP/xamppfiles/htdocs/portal/application/modules/otrs/controllers/otrs.php:472 Stack trace: #0 [internal function]: SoapClient->__doRequest('<?xml version="...', 'https://otrs...

jojo wrote:You'll find an example (in Perl) here: https://github.com/OTRS/otrs/tree/maste ... ebservices

Can you write this in PHP. I dont know perl

Please find the attatchments. I have attached the screenshot of webservice that i created. and here is my code. i am getting errors Fatal error: Uncaught SoapFault exception: . What am i doing wrong. i need to update the tickets. If possibe can u provide me complete ticket update code in php via soa...

I updated my otrs to version 5. How to use connectors? any suggestions

I am weak in object oriented methods so its hard for me to understand your code.

Till now i have tried this $url = "https://my.url.com/otrs/rpc.pl"; // URL for OTRS server $username = "ctdeveloper"; // SOAP username set in sysconfig $password = "ctdeveloper"; // SOAP password set in sysconfig ### Form Fields $new_owner =$_POST['new_owner']; $subject...

@jojo if i upgrade the otrs system. will my php code work same as in otrs 3.1.12.

I am using Otrs 3.1.12 .

Can you please explain how this code works? I am trying to update owner of the ticket using soap api via php. and i am stuck in this. can you help me?

How can i update ticket and owner of the ticket using soap api in PHP. Any help will be much appreciated.

I have done the hard part. I am stuck in one problem i.e Auto Reply of the Ticket to the customer. Ticket Generates fine but auto reply is not going to the customer. I am using OTRS 3.1.12. Here is my code. if(isset($_POST['submit'])) { $url = "https://otrs.classic.com.np/otrs/rpc.pl"; // ...

I dont know much about JavaScript. Can anyone tell me how this function is used in ticketzoom https://otrs.github.io/doc/api/otrs/6.0 ... ml#line180 .

I have made a custom OTRS system in my website. I am able to display all the new tickets. However, I am not able to show tickets according to their queue permission. I am using PHP script using soap api. How can i link permissions or lets say check permissions in my custom website that are defined i...

Is there any custom query to display recent tickets?

If i update to version 5 . How can i achieve this??

My OTRS Version is 3.1.12. My url is https://otrs.classic.com.np/otrs/rpc.pl . I am really stuck.

Here is my code. http://phpfiddle.org/main/code/wb4u-nrsj

@jojo I used TicketSearch first then foreach ticket i used TicketGet to get all the ticket data. But i want to show the New ticket or Open Ticket list just like in dashboard of OTRS.

@jojo I tried but i am not getting the tickets. i want to display all the new ticket list. Can you please provide me some more help.

@jojo ok thank you. I will try

Can anyone tell me how to display all the new tickets similar to otrs dashboard using soap api in php? I tried calling TicketGet() function, but it returns only one ticket result.

I have made a custom ticket creating form in my website. And i want to store the ticket information in the OTRS database using soap api. Can anyone give me suggestion on how can i achieve this?