Znuny and ((OTRS)) Community Edition

Hi, I just tried to updated OTRS 5.X -> 6.0.8.. The problem is when I tried to open tickets appear the error 500. I updated the version of OTRS by RPM package and ITSM with OPM. Do you know if have any new solution? If I use the tar.gz in the future I will do again any upgrades with tar.gz instead R...

Hi,

I would like to send notifiacion with the "follow-up" but I want not to add this information to the ticket. Is it possible?

Thanks and regards,

Good afternoon, We have some queues (for a projects) and when We finish a determinated project we would like to avoid the users continue seeing the queue. I would like to disable it (don't see it is) and don't delete de tickets. Is it possible? On the other side, We would like to re-organice OTRS qu...

Good afternoon,

I have a little big problem....

When I search with filter Fulltext, I found some tickets but not all. ( with the ticket number )
By the other side, if I find by ticket number filter, show all tickets.

What is the problem?

Regards,

Hi to everyone, I have a little doubt. I need to install OTRS into VPS with CentOS 7 and Plesk installed. Well, I installed all is OK, but OTRS are installed on the server and it is accesible for all domains. When you create a domain or sub-domain in plesk, this domain or subdomain are in folder for...

Hi to everyone again,

I found where I need to put the field: Ticket::Frontend::CustomerTicketZoom###AttributesView

but I don't know what is the correct value to get the "created date" of the ticket

Someone help me?

Regards,

Good afternoon to everyone,

I need to add a little functionality. I would like to see a "date created" of the ticket when the customer access to see their tickets opened.

Is is possible?

Regards,!!!

Hi to everyone,

I would like when I reply with a determinated Template on a ticket, the predefined new state is for example: Pending Auto Close+.

Is it possible?

Regards,

Hi guys,

I found the solution.

In Dynamic Field -> ITSMDecisionResult

Add here the new Decisions

Thanks!!!

Good afternoon, I am seeing the fields of ITSM::CHANGEMANAGEMENT::CHANGE::STATE and I think is not the same that I need. I see in the General Catalog exists more state than showed in the Ticket "Decision". I need only add more posible "result of the decision" inside the Ticket. R...

Thanks for your help!

Do you have any information about the process of change?

I read the ITSM but I don't get nothing clearly....

Regards,

Hi RStraub,

Exactly, I need to add new type of decicions in the ITSM (Changes)

How to add the rules that you as refer?

Regards,

Hi to everyone,


I would like to add new types of Decision.

Currently exist : Approved, Pending, Postponed, Pre-approved and Rejected

I would like to add another types. Is it possible?

Regards!,

I found the solution with this code :
For me is solved

Thanks at all!

With this PERFECT!

Thanks!!!!

Hi to everyone, I need to search with url and the code I can't get work... https://otrs.lan/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;ShownAttributes=LabelSearch_DynamicField_Version;Search_DynamicField_Version=<whatever_you_want> I have a Dynamic Field named TaskReference and I would ...

HI to everyone!, I found a little solution but I need your help to finish ;) I just created Dynamic Field with the name of the label and add the value on the following fields on SysAdmin: Frontend::Agent::Ticket::ViewFreeText Frontend::Agent::Ticket::ViewSearch Firstable, in ViewFreeText, add the dy...

Hi to everyone, I need to add a new functonality into my OTRS. Let me explain... I need to add a " label " that I can put for example "PEP_3302", and when I click on this, show me all tickets that contains "PEP_3302". Is complicated? I think with Dynamic Fields I can do...

Hi, I found in the "Postmaster Filter Management",the following option but I don't get works... I check email header with "Auto-Submitted" and in value put : "auto-generated". In set email Headers put X-OTRS-Ignore and set Value "YES". Can you help me? Regards,

thanks for your soon answer!,

I view about the filters, but my problem is that the user today put the mail on "out of office" and tomorrow no... I don't know how to filter with this option.

Regards,

Sorry

But if I need to create this field... how it do?

Can you put an example please?¿

Hi,

thanks for you soon reply!,

I have a little doubt.... With smartphone catalog I would like need to create a field for example "Number asociated", Will I need to create into database MySQL the table manually?

Regards,

Hi to everyone, I just detected a little problem that I hope have a fast fix.... When I have a ticket, that I sent an email to users, if some user have a "automatic replies" actived on his email, the ticket recieve this email and change the state to open. ( If was there in another state &q...

I detect that the "Type" Phone exists on Class "Computer" but the fields are more correct to use to computer. How I create a new class to Phone with the some "fields" , for example: Name, State of implementation, State of incident, Vendor, Model, Description, Popietary,...

Hi to everyone,

I would like to add the all inventory of the smartphoned and phoned to CMBD of OTRS, but I don't find the correct way.

I tried to add as "Hardware" but don't appears the category "Phone".

Someone can help me?

Regards,

Buenos días a todos, tengo una duda y me gustaría saber si es posible realizar la siguiente modificación en OTRS. En la plantilla de OTRS ( Customers ) donde se abren los tickets, ¿es posible que los clientes solo vean los "Servicios" que estén asociados al tipo? Por ejemplo: Tipo “Inciden...