Hi to all,
finally I find what quoted my "auto-response" template.
Stupidly I was focused on some strange behaviour caused by the massive update of the otrs version.
Instead, the error, wasn't effectly an error, but a configuration to change in Frontend::Agent::Ticket::ViewCompose.
Into the ...
Search found 2 matches
- 08 Dec 2016, 14:18
- Forum: Help
- Topic: [SOLVED] Strange behaviour in reply from template
- Replies: 1
- Views: 795
- 24 Nov 2016, 01:07
- Forum: Help
- Topic: [SOLVED] Strange behaviour in reply from template
- Replies: 1
- Views: 795
[SOLVED] Strange behaviour in reply from template
Hi to everyone,
I'm pretty new to the OTRS world, and I'm trying to discover it by myself as much as I can until now :P
I'll do a little foreword:
In my system, migrated from an old 2.4.4 version step by step until the latest one, I' ve configured multiple queues with subqueues like this example:
A ...
I'm pretty new to the OTRS world, and I'm trying to discover it by myself as much as I can until now :P
I'll do a little foreword:
In my system, migrated from an old 2.4.4 version step by step until the latest one, I' ve configured multiple queues with subqueues like this example:
A ...