Search found 3 matches
- 15 Oct 2018, 12:40
- Forum: Help
- Topic: Ticket opening at same hour every day
- Replies: 1
- Views: 928
Ticket opening at same hour every day
Hello, i am runing OTRS 5 at the moment, and in my company we are having this problem with a ticket that is always opening at the same time, every day for a specific queue. We have checked the user that would supposedly be opening the tickets to find out it there was some rule forcing this and none ...
- 15 Oct 2018, 12:36
- Forum: Geral
- Topic: Import / Export
- Replies: 2
- Views: 57071
Re: Import / Export
Muito obrigado pela ajuda, problema resolvidorafaelsmartins wrote: ↑04 Apr 2018, 13:01 No ficheiro csv importação deve adicionar os campos :
DeploymentState
IncidentState.
Atenciosamente,
- 06 Jan 2017, 12:54
- Forum: Geral
- Topic: Import / Export
- Replies: 2
- Views: 57071
Import / Export
Bom dia, pedia uma ajuda numa situação que tem estado a acontecer ao fazer import de registos para a CMDB. Criei um config item para que fosse possivel importar registos de pessoas e equipamentos para a CMDB para que fosse depois possivel ter esta info centralizada, no entanto não estou a conseguir ...