Znuny Open Source Ticketsystem

Which property would I need to use to hide the SLA and Services menus from a ticket. Or would I need to go about it a different way?

I have viewed https://otrs.github.io/doc/manual/admin/5.0/en/html/customization.html#acl

But there's no explanation of what the various properties represent.

Properties > Queue is then further able to be defined, but there's no reasoning or documentation on what they are. I mean if there was a ...