Znuny and ((OTRS)) Community Edition

Hmm, I added and changed

• TicketCreateNumber to TicketNumberBuild
• $Self->TicketIDLookup to $Kernel::OM->Get('Kernel::System::Ticket')->TicketIDLookup

and it seems to work fine.
Any caveats to look out for?

Stefan

Interesting, thanks. I what way does it rely on the database?

Since many of our users are confused about having the attachments underneath the article text, we decided to implement a very simple fix for it. Especially in a long list of longer articles, finding the attachments is very difficult. Here's a simple JavaScript solution that should survive at least m...

Hi,

why was Kernel::System::Ticket::Number::Random removed in OTRS6? Can I change the old generator to work with OTRS6?

Thanks

Stefan

jojo wrote:you can use the bounce functionality in OTRS

Thanks, that works.

But I found out that they also want to edit the subject, which isn't possible with bounce.

Stefan

Hi, we would like to forward certain articles "as is" to external email addresses, that means in the original HTML composition. "Split" does it a little but, but CKEditor gets in the way and breaks the original HTML. "Forward" puts the whole original in a quoted block. ...

Hi, we have a very strange problem which occured only recently with our OTRS 5.0.18 installation: usually we have most notification email to agents turned on, so that agents get notified on new tickets, new notes etc. But somehow this fails randomly. I can look at two tickets that were created in th...

root wrote:Search the SysConfig for Ticket::Frontend::ResponseFormat

Isn't that for outgoing mails? I am looking to do this for incoming mails.

Stefan

Hi, is there an option to hide or remove the quoted text on incoming replies by mail? Almost all mail applications do this to help focus on the most recent reply. As OTRS keeps track of all communication anyway, showing the text that the agent wrote quoted in the incoming mail only distracts. I real...