Search found 30 matches
- 06 Oct 2023, 04:49
- Forum: General
- Topic: oauth2 refresh token error
- Replies: 5
- Views: 3148
Re: oauth2 refresh token error
up and up
- 06 Apr 2023, 07:36
- Forum: General
- Topic: oauth2 refresh token error
- Replies: 5
- Views: 3148
Re: oauth2 refresh token error
up and up
- 27 Mar 2023, 18:32
- Forum: General
- Topic: oauth2 refresh token error
- Replies: 5
- Views: 3148
Re: oauth2 refresh token error
hi root, its using office365, sory im forgot to write it down on details, any sugestion ?root wrote: ↑19 Mar 2023, 18:14 Hi,
A little bit more details would help. Which email provider? If it's google check viewtopic.php?f=62&t=43536&p=176683#p176683
- Roy
- 19 Mar 2023, 17:58
- Forum: General
- Topic: oauth2 refresh token error
- Replies: 5
- Views: 3148
Re: oauth2 refresh token error
anyone ?
- 27 Feb 2023, 22:32
- Forum: General
- Topic: oauth2 refresh token error
- Replies: 5
- Views: 3148
oauth2 refresh token error
hi there, currently we already using oauth2 authentication type for fetching our mailbox (IMAPTLS) but lil bit confused about token status column that always show Last token request failed. Last(Refresh) token request failed. as shown below https://gcdnb.pbrd.co/images/E2TBPlxFhnJ3.png?o=1 and when ...
- 27 Feb 2023, 22:16
- Forum: General
- Topic: Auth failed by account
- Replies: 2
- Views: 8199
Re: Auth failed by account
solved, i should using modern type of authentication oauth2.
buut still some issue here, maybe will be open thread for discussion
buut still some issue here, maybe will be open thread for discussion
- 06 Feb 2023, 22:35
- Forum: General
- Topic: Auth failed by account
- Replies: 2
- Views: 8199
Re: Auth failed by account
same here Backend ERROR: OTRS-CGI-23 Perl: 5.30.0 OS: linux Time: Mon Feb 6 20:31:47 2023 Message: CommunicationLog(ID:737859,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:873896)::Kernel::System::MailAccount::POP3 => POP3TLS: Auth for user **xxx**...
- 20 Jun 2022, 08:59
- Forum: General
- Topic: ERROR: relation "scheduler_task" does not exist
- Replies: 0
- Views: 2666
ERROR: relation "scheduler_task" does not exist
Hi wong, im just deleted a big 40GB of log from postgree transaction. and when i was check is seems like thousand error like this, its actually from OTRS (my db is only OTRS table exist) {"log":"2022-06-20 03:44:30.761 UTC [33] ERROR: relation \"scheduler_task\" does not exi...
- 30 Dec 2021, 20:23
- Forum: Help
- Topic: Message: Can't write [PATH] No space left on device
- Replies: 9
- Views: 1688
- 30 Dec 2021, 06:12
- Forum: Help
- Topic: Message: Can't write [PATH] No space left on device
- Replies: 9
- Views: 1688
Re: Message: Can't write [PATH] No space left on device
Hi, don't forget to check the available inodes, this is often a problem when using ArticleStorageFS - Roy help me to do this masters. :o :o df -i or df -lhai hi wong heres the result, some said 100% but im not sure its the problem. Filesystem Inodes IUsed IFree IUse% Mounted on sysfs 0 0 0 - /sys p...
- 29 Dec 2021, 13:09
- Forum: Help
- Topic: Message: Can't write [PATH] No space left on device
- Replies: 9
- Views: 1688
- 29 Dec 2021, 13:09
- Forum: Help
- Topic: Message: Can't write [PATH] No space left on device
- Replies: 9
- Views: 1688
Re: Message: Can't write [PATH] No space left on device
try shell > df -lha I'ts doesnt look promising. any suggestion? Filesystem Size Used Avail Use% Mounted on sysfs 0 0 0 - /sys proc 0 0 0 - /proc udev 1.9G 0 1.9G 0% /dev devpts 0 0 0 - /dev/pts tmpfs 394M 1.4M 393M 1% /run /dev/vda1 78G 26G 52G 34% / securityfs 0 0 0 - /sys/kernel/security tmpfs 2....
- 29 Dec 2021, 03:25
- Forum: Help
- Topic: Message: Can't write [PATH] No space left on device
- Replies: 9
- Views: 1688
Message: Can't write [PATH] No space left on device
Hello wong, today im recevived so many error mails that came from otrs daemon, and i was check randomly one by one for the error, its seems error when OTRS trying to write cache or tmp files. heres the log ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SystemConfiguration...
- 10 Dec 2021, 10:10
- Forum: General
- Topic: Send/Received mail proccessing problem
- Replies: 4
- Views: 1411
Re: Send/Received mail proccessing problem
Hey, You can ignore these messages. Each entry only means that the first connection did not work (probably a temporary issue). The spinning icon is misleading and does not mean that there is an open connection. — Emin Ah, really? r u sure? when you said the truth so i can delete the log safely?
- 08 Dec 2021, 18:31
- Forum: General
- Topic: Send/Received mail proccessing problem
- Replies: 4
- Views: 1411
Re: Send/Received mail proccessing problem
heres for details, its seems no errors at all, but why still processing, and the date is was 1 december
- 08 Dec 2021, 04:41
- Forum: General
- Topic: Send/Received mail proccessing problem
- Replies: 4
- Views: 1411
Send/Received mail proccessing problem
Hi wong, i have send/received email problem. when i checked on my communication logs its show like this https://i.imgur.com/xjRNDqX.jpeg lot of proccessing entry. i was try to used Console.pl Maint::Email::MailQueue --delete-all Restart daemon Still no luck. :( Any suggestion wong? Thank you
- 04 Oct 2021, 02:42
- Forum: General
- Topic: ERROR Can't write Worker-NodeID-1.pid':
- Replies: 13
- Views: 3110
Re: ERROR Can't write Worker-NodeID-1.pid':
Voila wong! after monitoring for 2 - 3 days. no more errors appearing. let me summarized how to troubleshoot when someone have an same errors and googling for solution and accidentaly found this thread. lol 1. set your otrs permission re- run otrs.SetPermissions.pl script 2. make sure otrs running a...
- 01 Oct 2021, 04:43
- Forum: General
- Topic: ERROR Can't write Worker-NodeID-1.pid':
- Replies: 13
- Views: 3110
Re: ERROR Can't write Worker-NodeID-1.pid':
hi wong, thank you for your reply. heres my output. $ /opt/otrs/bin/otrs.Console.pl Maint::Daemon::List Listing system daemons... SchedulerCronTaskManager SchedulerFutureTaskManager SchedulerGenericAgentTaskManager SchedulerTaskWorker SystemConfigurationSyncManager Done. $ ps -aux | grep Daemon otrs...
- 30 Sep 2021, 16:52
- Forum: General
- Topic: ERROR Can't write Worker-NodeID-1.pid':
- Replies: 13
- Views: 3110
Re: ERROR Can't write Worker-NodeID-1.pid':
Hi, Just kill them or hire a Linux admin to do this. - Roy hi boss, a friends from a friends was help me to kill otrs daemon, seems its success, appears a banner with message like "daemon not running" in top of view of otrs agent page. and i and friends from a friends runing otrs daemon a...
- 30 Sep 2021, 12:46
- Forum: General
- Topic: ERROR Can't write Worker-NodeID-1.pid':
- Replies: 13
- Views: 3110
Re: ERROR Can't write Worker-NodeID-1.pid':
i was try to stop daemon and it show success, but when i was try
Code: Select all
ps -aux | grep Daemonits no luck
- 29 Sep 2021, 18:48
- Forum: General
- Topic: ERROR Can't write Worker-NodeID-1.pid':
- Replies: 13
- Views: 3110
Re: ERROR Can't write Worker-NodeID-1.pid':
1. Check first whether webserver running as otrs. If not, run is as 'otrs' user instead of default user. 2. If still happening, Check system configuration for Daemon::PID::Path if it activated. By default, the setting is disabled. If you don't need it, disabled it or try to change pid directory to ...
- 26 Sep 2021, 22:09
- Forum: General
- Topic: ERROR Can't write Worker-NodeID-1.pid':
- Replies: 13
- Views: 3110
Re: ERROR Can't write Worker-NodeID-1.pid':
1. Try to rerun otrs.SetPermissions.pl script 2. Look like you have enabled EventTicketCalendar widget which are required the dynamic field datetime - TicketCalendarStartTime - TicketCalendarEndTime Make sure these field exist or disabled the widget if you dont need it. Good luck ahh error still ap...
- 24 Sep 2021, 13:05
- Forum: General
- Topic: ERROR Can't write Worker-NodeID-1.pid':
- Replies: 13
- Views: 3110
Re: ERROR Can't write Worker-NodeID-1.pid':
1. Try to rerun otrs.SetPermissions.pl script 2. Look like you have enabled EventTicketCalendar widget which are required the dynamic field datetime - TicketCalendarStartTime - TicketCalendarEndTime Make sure these field exist or disabled the widget if you dont need it. Good luck Worth to try, i wa...
- 23 Sep 2021, 09:18
- Forum: General
- Topic: ERROR Can't write Worker-NodeID-1.pid':
- Replies: 13
- Views: 3110
ERROR Can't write Worker-NodeID-1.pid':
Hello wong, i have error like this in my system log Problem 1 [/b] Thu Sep 23 08:09:11 2021 (Asia/Jakarta) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-23 Can't write '/opt/otrs/var/run/Daemon/Scheduler/Worker-NodeID-1.pid': Thu Sep 23 06:57:46 2021 (...
- 05 Feb 2021, 17:24
- Forum: Help
- Topic: Can't write /opt/otrs/var/tmp/CacheFileStorable Permission denied
- Replies: 2
- Views: 2373
Re: Can't write /opt/otrs/var/tmp/CacheFileStorable Permission denied
Many thanks, and yess it should run APACHE as otrs user.reneeb wrote: ↑04 Feb 2021, 20:12 You should changeto otrs and restart apache. And runCode: Select all
APACHE_RUN_USERas user otrs in the /opt/otrs/ directory.Code: Select all
perl bin/otrs.SetPermissions.pl --otrs-user=otrs --web-group=www-data .
solved and many thanks
- 04 Feb 2021, 17:20
- Forum: Help
- Topic: Can't write /opt/otrs/var/tmp/CacheFileStorable Permission denied
- Replies: 2
- Views: 2373
Can't write /opt/otrs/var/tmp/CacheFileStorable Permission denied
i refer to this topic but the error that i got its still same, exactly same errors, this post creator said its apache errors, but i couldnt find any solution, and its happen untul right now, and i was try any solution i was found and still didnt help. any suggestion? here i attached some log $id otr...
- 31 Dec 2020, 04:05
- Forum: General
- Topic: First respons column not show anything
- Replies: 4
- Views: 1747
Re: First respons column not show anything
FirstResponseTime (seconds total till escalation, e. g. "3600") so from your explanation above, i need to wait for this ticket to be escalated?? sory im still didnt get it. and what value if i want tou count first response time between ticket creation and first agent response, FirstRespon...
- 30 Dec 2020, 18:12
- Forum: General
- Topic: First respons column not show anything
- Replies: 4
- Views: 1747
Re: First respons column not show anything
Based on https://doc.otrs.com/doc/api/otrs/6.0/Perl/Kernel/System/Ticket.pm.html#TicketGet, 1. Ticket open with SLA - Section 1 will display / calculate 2. the moment an agent replied to the customer via agent portal, (**correct me if im wrong) - all the value / most values in Section 1 will be set...
- 30 Dec 2020, 14:55
- Forum: General
- Topic: First respons column not show anything
- Replies: 4
- Views: 1747
First respons column not show anything
Helo guys, i want to ask abut firs respons time value that not showing in our dashboard, please check attached picture. https://i.imgur.com/wOD2RO8.jpg actually i was send mail to make ticket and respons it to check first respons time, but value on dashboard still not showing. and i trying using sta...
- 08 May 2017, 11:51
- Forum: General
- Topic: Default Queue always to 'junk'
- Replies: 0
- Views: 1265
Default Queue always to 'junk'
Hello, many thanks for OTRS and today im litle confused about OTRS config. As per subject, you all can guess what i mean,dont you? i was setting this things up. https://image.ibb.co/ffn1Qk/postmaster.jpg https://preview.ibb.co/gHYEd5/postmaster_queue.jpg and ticket from postmaster still going into '...