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by lradnai
07 May 2017, 22:02
Forum: Help
Topic: Duplicate tickets from spool file
Replies: 0
Views: 1240

Duplicate tickets from spool file

Hi OTRS gurus!

We have some files in /opt/otrs/var/spool folder for several reasons (unprocessable email, database was down for a while, etc).
The daily scheduled "SpoolMailsReprocess.pm" tries to reprocess these files but it seems so, it does not delete the successfully processed files.
The ...