Znuny and ((OTRS)) Community Edition

Hi team,

Is is possible to do this?
Downgrade from 6.0.5 to the last 5.x version.

Regards
Vitor Jr.

So many thanks!!!

I have an OTRS integrated to AD. That way I can get customers in the AD to authenticate the tool, open requests, etc. There is a way to set up so that I have customers and users of this customers outside of AD at the same time? I want to use this for service providers, outside of company, to interac...

Hi team, Can someone help me with this error message below: Scenario: OTRS 5.0.20 CentOS Linux release 7.3.1611 (Core) AWS EC2 t2.medium (N. Virginia) Office 365 (email) ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-69 Perl: 5.16.3 OS: linux Time: Thu Jun 29 08:49:11 2017 Message: ...

Hi team, Scenario: CentOS Linux release 7.3.1611 (Core) OTRS 5.0.20 Is there any way to automatically connect specific FAQs to some types of tickets, obeying rules such as: From: For: Subject: I can already move the ticket to queue and change the type through PostMaster Filters, but I would also lik...

Bom dia pessoal, alguém pode me auxiliar com essa mensagem de erro abaixo: Cenário: OTRS 5.0.20 CentOS Linux release 7.3.1611 (Core) AWS EC2 t2.medium (N. Virginia) Office 365 (e-mail) ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-69 Perl: 5.16.3 OS: linux Time: Thu Jun 29 08:49:11...