Znuny and ((OTRS)) Community Edition

Hi, New email windows or replies are not working for me after upgrading from Znuny 6.3.4 to Znuny 6.4.4. It's showing me a browser error. When I review it, I see some problem with javascript. Version Znuny 6.3.4 did not have this problem. I will appreciate any direction to solve this issue :) Thanks...

Hi,

I understood and accepted. When I have time, I will try to configure config.pm as you suggested to me in the test environment and see how it works.

Thank you!

Sasha

Hi, I think Roy is right. We need to configure config.pm. Because it is the only right solution for our needs to easily connect the service with specific customers in the section "Manage Customer-Services Relations". The Crythias solution gave us the best manual solution at this point. Tha...

Hmm, it looks like you can't search for <xxx@xxx.xxx> even though the email address is visible on the screen. Search is possible only by first and last name. Am I right?

Hi,

Already tried that. Doesn't work.

Hi Alexey,

In "Manage Customer-Services Relations" search field.

Hi,

Can somebody help me with customer user search, using wildcards?

I want a list of customers with a specific domain. @xxxxxx.com

Thanks,


Kind regards,
Sasha

Emin, With the developer, I'll see what he can do for CKEditor. I thought we could only use plugins for a version that is already in OTRS (say for resizing the table ..etc) but I'm not sure if OTRS will throw some bugs on this change. OTRS version 5 and 6 has the same CKEditor configuration, without...

Hello Emin, Thanks for your reply. Enhanced mode is already on. I was thinking about developing. Can you give me some explanation/direction, it just needs to be done by applying a newer version of CKEditor and setting OTRS to accept upgrade, or is it necessary changing the core of OTRS and the datab...

Hi, Is it possible to upgrade CKEditor in OTRS 5.0.14, and to use some of the add-ons that the software offers? CKEditor in OTRS is not so good when it comes to resizing and designing tables. Also, when you browse the CKEditor website, it can be seen that the software itself offers many more options...

Hi Roy,

I'd be happy to pay for that drink.

Setting up AgentSelfNotifiOnAction did that.

Thanks!

Cheers,
Sasha

Hi Roy,

Thanks for your reply.

I have trouble setting them up. I'm trying to set up a notification based on a status change. But as it may seem, it is not possible to send a notification to an agent, only to the customer.

Cheers,
Sasha

Hi,

Does ticket notifications works with process tickets?

Cheers,
Sasha

Hi, Does anyone know the reason why sending an email from OTRS 5.14 takes about 5-10 seconds when using TLS (587) encryption. And when using SSL (465), mailing is done immediately? I'm talking specifically about Office 365 servers smtp.office365.com. They do not offering SSL option, only TLS. Thanks...

Hi Jojo, Sorry, but it's not a issue, it's the way Outlook (Microsoft application) works. OTRS should be tailored to receive various e-mails from the most popular mail client. I just wondered if there was a way to get around... Note: I'm not a fan of Microsoft. Thank you for your time to answer my q...

Hi, We encountered a issue when we received an e-mail which containing an attachment with eml extension. As far as I understand, the Outlook application automatically converts msg format to eml format, and such an attachment can not be opened or downloaded from OTRS. If I send same attachment from O...

Hi Florian,

OK.

Thanks for letting me know.

Kind regards
Sale

Hello,

I would like to limit the list of customers in the Activity Dialog, is this possible with the ACL?

Thanks in advance.

Kind regards,
Sale

Hi,

OK.

Thanks for letting me know.

Sale

Hi,

I would like to set logged agent as a ticket owner, using the Transition Action Module: TicketOwnerSet

If possible, can someone help me with the right value for this action?

Thanks in advance.

Sale

Hi Roy,

Yes, that's it!

Thank you very much.

Kind regards
Sasha

Hi, I've setup my automatic email reports in cron with command: /opt/otrs/bin/otrs.Console.pl Maint::Stats::Generate --number xxxx --format Excel --mail-sender xxxxx --mail-recipient xxxxx --mail-body 'xxxx' Everything works fine, but now I would like to format mail body, just with break lines. Can ...

Thanks cferreira, But my ticket notification works very well for agents(create,follow-ups,moves..), all system. They just stop working after unexpected server restart. I just want to mention, that first solution that I use to resolve the problem is: adding --fore-pid to Kernel::System::Console::Comm...

Hi, Using OTRS 5.0.14 till yesterday was perfect, after unexpected server restart, all ticket notification stop to work. Also BCC which I use for backup, stop working. Replay to customer work fine, and there is no problem. To note that after the restart, the OTRS did not want to automatically retrie...