Search found 7 matches

by pisoir
01 Jul 2018, 14:29
Forum: Help
Topic: Sort new tickets: first Priority, then age
Replies: 4
Views: 4303

Re: Sort new tickets: first Priority, then age

It's been years and years, and they are various forum inputs regarding this same question. But still no success? How complicated can it be? Any hack in the TicketGeneric.pm, which would enable this multisort/subsort?
by pisoir
26 Sep 2017, 10:04
Forum: General
Topic: Executing bash script OTRS 5
Replies: 7
Views: 16852

Re: Executing bash script OTRS 5

I am starting to believe that it is indeed some safety measure of Centos7:
https://stackoverflow.com/questions/107 ... edir-value

that would explain why I can't write to /tmp/. Unfortunately I still haven't managed to get it running.
by pisoir
26 Sep 2017, 08:47
Forum: General
Topic: Executing bash script OTRS 5
Replies: 7
Views: 16852

Re: Executing bash script OTRS 5

I am using absolute path i.e.
touch /home/test.txt

but I just tried also with ~/test.txt but seems none of it works. But when I run the script from command line everything works.
by pisoir
25 Sep 2017, 10:11
Forum: General
Topic: Executing bash script OTRS 5
Replies: 7
Views: 16852

Re: Executing bash script OTRS 5

Dear RSstraub, I have the same problem. When I copied everything what you wrote, it indeed saved the file somewhere in the /tmp/ (although not directly in /tmp/ but to a temporary subfolder something like /tmp/systemd-private-0e234xxxxxx-httpd.service-2mCasd/tmp ). However, I would like to save the ...
by pisoir
05 Sep 2017, 21:53
Forum: Help
Topic: Ticket Notification
Replies: 4
Views: 2287

Re: Ticket Notification

You saved my day cferrera:)
by pisoir
06 Jul 2017, 21:49
Forum: Help
Topic: variables in Generic Agent note
Replies: 7
Views: 6558

Re: variables in Generic Agent note

Any update on this issue? I would also desperately need this functionality.
by pisoir
03 Jul 2017, 21:21
Forum: Help
Topic: Can I execute a command in Generic Agent on the set fields?
Replies: 8
Views: 6240

Re: Can I execute a command in Generic Agent on the set fields?

Dear RStraub, I know this is little bit older post, but I need exactly what you described here. Unfortunately I cannot get it work. I created a Dynamic Field, then I copied your code (with my dynamic field name) to Custom/Kernel/Modules. I ran afterwards "./bin/otrs.Console.pl Maint::Config::Re...