Znuny and ((OTRS)) Community Edition

Hi, I'm looking to how to enable multiple IDs for my customer users, I created the ne column in the customer_user table in the OTRS database as discribed in the user manual: linux:~# mysql -p Enter password: Welcome to the MySQL monitor. Commands end with ; or \g. Your MySQL connection id is 124 to ...

Does anyone has a script, addon or any solution to be able to print multiple tickets at once?

I would really appreciate the help!!

Best Regards
Kristof

Hi,

Can you be more specific, where can I customize this?!

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Best regards,

Kristof

Can someone help me out how we can print multiple tickets at once, not just one by one, to report to our customers on a monthly bases.
I read that it might be possible with a script, I looked for an addon but din't find any.

Br,
Kristof

Does anyone know how to configure that internal notes are printed from a ticket in the PDF file?

Hi,

The problem has been resolved, finally it seemed to be an issue on the Exchange server side!

br,

Since there should be a certificate in place on the Exchange server for IMAPS on 993 I came accross the tool: sslscan. So if you run this on like: sslscan mail.server.com:933 you should get results like: Accepted TLSv1 256 bits ECDHE-RSA-AES256-SHA But I only get Failed for all. Could this mean that...

hi, We can mail true our exchange 2013 smtp on port 25 without authentication, we are white listed. I made also de mistake to forget add the email adress so it wasn't allowed to relay, but that's sloved now. I think the mail issue is at the side of the Exchange server, our Admin is looking into that...

Hi,

Is there a way to get an picture .png file into the signature of the ticket?

Br,

Kristof Loos

Hi,

Thanks for the repsonse!

All perl modules are installed, that's no issue, smtp works on our domain only pulling or fetching the mails by de Deamon fails every 10 minutes.
MTA like sendmail is only to send out, that's no issue or I'm I worng?

Kristof

Hi, I'm looking into OTRS 5s to replace our current limited Osticket system. However I'm running into several issues concerning mailing with the new OTRS installation. In the system log is telling me that we can't connect to our Exchange server true Imap. When I use telnet to connect op port 993 it ...