Znuny and ((OTRS)) Community Edition

I've been successfully using the GenericTicketConnectorREST web service for ticket creation. I upgraded to 6.1 and now get an authentication error. I did see the release notes for the new version and read the authentication changed from using variable with username and password to having them in the...

I had the same issue and got it resolved by changing two parameters. SendmailNotificationEnvelopeFrom::FallbackToEmailFrom and SendmailEnvelopeFrom. I think the issue es that some emails are sent with root user and some email server configuration will reject that. Hope that helps.

Old revive of thread, but since I had the same problem, I just wanted to share my solution. I had the same issues of Agents not being notified when using the webservice, but through the web page all notifications to agents went out ok. I changed the notification event (Ticket create notification), l...

That worked perfectly. Thanks!!!

From reading the links sent, is the road to follow -> Create web service using generic interface to the Ticket::TicketCreate module and send the appropriate parameters. If I look at the create email ticket UI form the values I would use are queue and Customer user (along with subject and ticket text...

The documentation did help. Its create not update. Reading the documentation you can use agent id or customer id, so I guess I can switch the ids and see if it works. The idea is so that the ticket is to create a new ticket from the agent to the customer, now the genericticket webservice works from ...

Hello, I successfully use the GenericTicketConnectorREST to let customers create ticket on the system (OTRS 5.x). I'm trying to use the web service but for an agent to create the ticket for the customer, exactly as if done with the UI create new email ticket on the agent screen. I don't see an optio...