Search found 11 matches

by dapugliese
01 Dec 2020, 01:45
Forum: Help
Topic: incoming emails aren’t fetching tickets
Replies: 12
Views: 931

Re: incoming emails aren’t fetching tickets

Roy. Thank you so much por your response. First of all, I checked the email account and there was the user request people asked us. Regarding the follow-ups, I checked the only two queues we have and the tickets weren’t in neither of them Concerning “/opt/otrs/var/spool”, we checked this path and th...
by dapugliese
26 Nov 2020, 20:29
Forum: Help
Topic: incoming emails aren’t fetching tickets
Replies: 12
Views: 931

Re: incoming emails aren’t fetching tickets

Hi everybody. I thought the problem was closed, but today I missed again two tickets form sending mails :( :( . Trying to fetch manually with the otrs user, I checked the following result: “….. $ bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug Spawning child process to fetch incoming...
by dapugliese
18 Nov 2020, 22:58
Forum: Help
Topic: incoming emails aren’t fetching tickets
Replies: 12
Views: 931

Re: incoming emails aren’t fetching tickets

Hi Emin.

Thank you so much for your support.

It was exactly what you said. OTRS had an old email (Abril 2020) with 13Mb which never fetched.


Thank you very much for your time and attention.

Diego.
by dapugliese
12 Nov 2020, 22:27
Forum: Help
Topic: incoming emails aren’t fetching tickets
Replies: 12
Views: 931

Re: incoming emails aren’t fetching tickets

Hi Roy Today I had the same situation with an email sent at 14:00hs. Twenty minutes later, I checked the Queue in OTRS and the ticket was never fetch. The fetch emails are set every 5 minutes (see otrs_daemon.dist settings): ".......... # -- # Copyright (C) 2001-2017 OTRS AG, http://otrs.com/ #...
by dapugliese
09 Nov 2020, 14:16
Forum: Help
Topic: incoming emails aren’t fetching tickets
Replies: 12
Views: 931

Re: incoming emails aren’t fetching tickets

Thanks Roy.

I will try your suggestion.

Regards.
by dapugliese
30 Oct 2020, 01:41
Forum: Help
Topic: incoming emails aren’t fetching tickets
Replies: 12
Views: 931

Re: incoming emails aren’t fetching tickets

Thanks Wurzel. I tried again sending a new e-mail and I checked syslog (Ubuntu 18.04.5 LTS): "... Oct 29 17:15:01 UbuntuServer3 CRON[5734]: (otrs) CMD ($HOME/bin/otrs.Daemon.pl start >> /dev/null) ..." It is working right now. This afternoon I tried with two differents e-mail and both were...
by dapugliese
29 Oct 2020, 20:00
Forum: Help
Topic: incoming emails aren’t fetching tickets
Replies: 12
Views: 931

Re: incoming emails aren’t fetching tickets

Thanks wurzel.

Where're the logs? (path)
by dapugliese
29 Oct 2020, 17:51
Forum: Help
Topic: incoming emails aren’t fetching tickets
Replies: 12
Views: 931

incoming emails aren’t fetching tickets

Hi.

I have a problem with the tickets. These are not fetching after someone sends the e-mail to the POP3S configured account.

This problem started to happen one month ago approximately, before that everything work perfectly

Can anybody help trying to debug this issue.

Thanks in advance.

Diego.
by dapugliese
23 Oct 2020, 19:23
Forum: Help
Topic: PostMaster is not fetching some e-mail
Replies: 5
Views: 996

Re: PostMaster is not fetching some e-mail

Dear root! Thank you very much for your answer. If you refered to a log directory (/opt/otrs/var/log), I could only check there one folder, which is “Daemon”. In there, there are : root@UbuntuServer3:/opt/otrs/var/log/Daemon# ls -l total 0 -rw-rw---- 1 otrs www-data 0 oct 22 13:06 SchedulerCronTaskM...
by dapugliese
17 Oct 2020, 18:46
Forum: Help
Topic: PostMaster is not fetching some e-mail
Replies: 5
Views: 996

Re: PostMaster is not fetching some e-mail

Hi. I was reading this article. The issue that Daniel Caetano reports is the same one that i've been having these last 2 months. Is there a solution for this problem?
by dapugliese
03 Oct 2018, 19:49
Forum: Help
Topic: [SOLVED]6.0.1 Problem with FulltextIndexRebuildWorker
Replies: 4
Views: 15878

Re: [SOLVED]6.0.1 Problem with FulltextIndexRebuildWorker

Dear all, I tried to add a new param "--force-pid" as you said, but web I press the botton (+), the follow message was show: "There was an error in communication with the server. Server might be experiencing some temporary problems, please reload this page to check if they have been r...