Search found 11 matches
- 01 Dec 2020, 01:45
- Forum: Help
- Topic: incoming emails aren’t fetching tickets
- Replies: 12
- Views: 4166
Re: incoming emails aren’t fetching tickets
Roy. Thank you so much por your response. First of all, I checked the email account and there was the user request people asked us. Regarding the follow-ups, I checked the only two queues we have and the tickets weren’t in neither of them Concerning “/opt/otrs/var/spool”, we checked this path and th...
- 26 Nov 2020, 20:29
- Forum: Help
- Topic: incoming emails aren’t fetching tickets
- Replies: 12
- Views: 4166
Re: incoming emails aren’t fetching tickets
Hi everybody. I thought the problem was closed, but today I missed again two tickets form sending mails :( :( . Trying to fetch manually with the otrs user, I checked the following result: “….. $ bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug Spawning child process to fetch incoming...
- 18 Nov 2020, 22:58
- Forum: Help
- Topic: incoming emails aren’t fetching tickets
- Replies: 12
- Views: 4166
Re: incoming emails aren’t fetching tickets
Hi Emin.
Thank you so much for your support.
It was exactly what you said. OTRS had an old email (Abril 2020) with 13Mb which never fetched.
Thank you very much for your time and attention.
Diego.
Thank you so much for your support.
It was exactly what you said. OTRS had an old email (Abril 2020) with 13Mb which never fetched.
Thank you very much for your time and attention.
Diego.
- 12 Nov 2020, 22:27
- Forum: Help
- Topic: incoming emails aren’t fetching tickets
- Replies: 12
- Views: 4166
Re: incoming emails aren’t fetching tickets
Hi Roy Today I had the same situation with an email sent at 14:00hs. Twenty minutes later, I checked the Queue in OTRS and the ticket was never fetch. The fetch emails are set every 5 minutes (see otrs_daemon.dist settings): ".......... # -- # Copyright (C) 2001-2017 xxx, http://otrs.com/ # -- ...
- 09 Nov 2020, 14:16
- Forum: Help
- Topic: incoming emails aren’t fetching tickets
- Replies: 12
- Views: 4166
Re: incoming emails aren’t fetching tickets
Thanks Roy.
I will try your suggestion.
Regards.
I will try your suggestion.
Regards.
- 30 Oct 2020, 01:41
- Forum: Help
- Topic: incoming emails aren’t fetching tickets
- Replies: 12
- Views: 4166
Re: incoming emails aren’t fetching tickets
Thanks Wurzel. I tried again sending a new e-mail and I checked syslog (Ubuntu 18.04.5 LTS): "... Oct 29 17:15:01 UbuntuServer3 CRON[5734]: (otrs) CMD ($HOME/bin/otrs.Daemon.pl start >> /dev/null) ..." It is working right now. This afternoon I tried with two differents e-mail and both were...
- 29 Oct 2020, 20:00
- Forum: Help
- Topic: incoming emails aren’t fetching tickets
- Replies: 12
- Views: 4166
Re: incoming emails aren’t fetching tickets
Thanks wurzel.
Where're the logs? (path)
Where're the logs? (path)
- 29 Oct 2020, 17:51
- Forum: Help
- Topic: incoming emails aren’t fetching tickets
- Replies: 12
- Views: 4166
incoming emails aren’t fetching tickets
Hi.
I have a problem with the tickets. These are not fetching after someone sends the e-mail to the POP3S configured account.
This problem started to happen one month ago approximately, before that everything work perfectly
Can anybody help trying to debug this issue.
Thanks in advance.
Diego.
I have a problem with the tickets. These are not fetching after someone sends the e-mail to the POP3S configured account.
This problem started to happen one month ago approximately, before that everything work perfectly
Can anybody help trying to debug this issue.
Thanks in advance.
Diego.
- 23 Oct 2020, 19:23
- Forum: Help
- Topic: PostMaster is not fetching some e-mail
- Replies: 5
- Views: 2311
Re: PostMaster is not fetching some e-mail
Dear root! Thank you very much for your answer. If you refered to a log directory (/opt/otrs/var/log), I could only check there one folder, which is “Daemon”. In there, there are : root@UbuntuServer3:/opt/otrs/var/log/Daemon# ls -l total 0 -rw-rw---- 1 otrs www-data 0 oct 22 13:06 SchedulerCronTaskM...
- 17 Oct 2020, 18:46
- Forum: Help
- Topic: PostMaster is not fetching some e-mail
- Replies: 5
- Views: 2311
Re: PostMaster is not fetching some e-mail
Hi. I was reading this article. The issue that Daniel Caetano reports is the same one that i've been having these last 2 months. Is there a solution for this problem?
- 03 Oct 2018, 19:49
- Forum: Help
- Topic: [SOLVED]6.0.1 Problem with FulltextIndexRebuildWorker
- Replies: 4
- Views: 26373
Re: [SOLVED]6.0.1 Problem with FulltextIndexRebuildWorker
Dear all, I tried to add a new param "--force-pid" as you said, but web I press the botton (+), the follow message was show: "There was an error in communication with the server. Server might be experiencing some temporary problems, please reload this page to check if they have been r...