Search found 9 matches

by lfregnani
10 Jan 2020, 15:11
Forum: Ajuda
Topic: Grupo ADMIN inativado
Replies: 2
Views: 40813

Re: Grupo ADMIN inativado

Já resolvi, mas tive que formatar.

Obrigado!
by lfregnani
11 Jun 2018, 21:05
Forum: Geral
Topic: OTRS - AD
Replies: 2
Views: 36297

Re: OTRS - AD

@isaquefreitas Tudo bom? Mesmo configurando AD para utilização de login, o root@localhost é acessível estando ativo no sistema, basta lembrar a senha! Caso tenha perdido você pode alterar utilizando este comando no terminal: su -c "/opt/otrs/bin/otrs.Console.pl Admin::User::SetPassword root@loc...
by lfregnani
29 Nov 2017, 20:09
Forum: General
Topic: Synchronize AD user password on OTRS
Replies: 2
Views: 6685

Re: Synchronize AD user password on OTRS

ROY wrote:Hi,

Your quetion is not pretty clear to me, so it's just a guess. If you like to get the AD user's password sychronized into the OTRS database. No, that't not possible and there's no need for it. Just configure LDAP authentication against you Domain Controller.

- Roy.
Thanks Roy, it works.
by lfregnani
14 Nov 2017, 21:43
Forum: General
Topic: Synchronize AD user password on OTRS
Replies: 2
Views: 6685

Synchronize AD user password on OTRS

Hello,

Is it possible to synchronize the AD user password on OTRS database when it changes?



Thank you.
by lfregnani
14 Nov 2017, 21:21
Forum: Geral
Topic: Sincronização de senha usuario (Integração AD)
Replies: 0
Views: 36587

Sincronização de senha usuario (Integração AD)

Boa tarde a todos,

Realizei a integração do OTRS com o AD da empresa, porém percebi que se o usuário atualiza a sua senha a mesma não é atualizada no banco de dados do OTRS. É possível fazer essa sincronização?
by lfregnani
14 Nov 2017, 21:15
Forum: Help
Topic: Administration TAB disappeared
Replies: 4
Views: 4519

Re: Administration TAB disappeared

Thanks it works.
by lfregnani
26 Jul 2017, 22:04
Forum: Help
Topic: Administration TAB disappeared
Replies: 4
Views: 4519

Re: Administration TAB disappeared

Hello, Florian! Thanks for answering. I did as instructed, but it did not work. The Admin group is in id=2, I noticed that the valid_id field was with values ​​2 (I assume this value corresponds to inactive), so I changed the field values ​​to 1, even though the tab did not enable for users. reguard...
by lfregnani
24 Jul 2017, 23:31
Forum: Help
Topic: Administration TAB disappeared
Replies: 4
Views: 4519

Administration TAB disappeared

Hello, I am Leonardo and a novice in the OTRS system, during the configuration of groups I ended up inactivating the Admin group, with that, the administration tab disappeared from the administrative users and I can not reactivate it. Can anyone help me re-design it without needing me to reset the s...
by lfregnani
24 Jul 2017, 22:07
Forum: Ajuda
Topic: Grupo ADMIN inativado
Replies: 2
Views: 40813

Grupo ADMIN inativado

Boa tarde, Sou novo no sistema OTRS e enquanto realizava a configuração de filas e grupos acabei inativando o grupo ADMIN , isso causou o sumiço da aba Administrador no meu OTRS 5.0.20 e não estou conseguindo reativa-lo, pois nem o usuário root tem acesso à aba. Como é um servidor de testes, não est...