Znuny Open Source Ticketsystem

By default, when an agent opens a ticket and do something like Compose Mail/Forward and perhaps adding a note (I'm not sure about the last one) the ticket automatically gets locked to the user that made the action. If the agent is just "viewing" the ticket, but no action is made on it, the...

Hi Everyone! We have a 5.0.15 OTRS ... working fine so far. However I found an issue and I can't find out the issue. A ticket is created on Queue A with Service X .... no problem Generic Agent (triggered by TicketCreate) moves the ticket from Queue A to Queue B (and modify some other values, such as...