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by alexmcneill688
11 Sep 2017, 17:38
Forum: Help
Topic: Fetched emails make empty tickets
Replies: 1
Views: 1745

Fetched emails make empty tickets

OTRS Version: 3.0.22
OS: ubuntu 14.04
Database: Mysql

When running fetchmail against a Gmail inbox, the ticket is created with the proper subject but the body of the email isn't added to the note. Instead, there is only a hyphen. This happens with empty emails or emails with something in the body ...