Znuny Open Source Ticketsystem

reneeb wrote:1) There is "perl bin/otrs.Console.pl Admin::FAQ::Import"

Yes, but this script is designed for one-time loading.
I thought about a way to create FAQ articles based on emails (put into Queue from Mail account), or uploaded files. Is it possible in any way?

Hi everyone.

I've got OTRS 5.0.16 with FAQ 5.0.9, and several questions about it:

1. is it possible to import or load articles to FAQ (from html files or emails or similar)?

2. How can I add an article to ROOT category? "Category" field is mandatory, can I make it optional?

3. I want to add ...