Znuny Open Source Ticketsystem

Sorry for using this old thread but the subject fits! In every documentation there is this part: ACLs can be directly entered into the Kernel/Config.pm file. However this is not any more recommended as OTRS comes now with a GUI Access Control Lists in the Admin panel that allows to save the ACLs in ...

Hello,
it's not working for me. Writing acl settings into config.pm or a sperate .pm file and performing Maint::Config::Rebuild has no effect, i dont see acl in web gui. I tried Otrs 5.026 and 6.04. What am I doing wrong?

In DynamicFIeld ConfigItem configuratioin what is this line for? "Value look up for CustomerID attribute" - "Select if the readable value for the CustomerID field should be used for restriction." For me it does nothing. This is how it works for me to get the restriction working: ...

Was ist damit passiert?

Wieso funktioniert es, aber es gibt keine Einstellung dafür??

Es reicht uns aus, dass das nur für den TicketZoom funktioniert. Wäre aber schön wenn man das standardmäßig so einstellen könnte.

Hello, i was wondering if it is possible to define a "default"-Transition as "else" branch. Like 1st Transition - if ... 2nd Transition - else if ... Default Transition - else ... I know that OTRS is going through the transitions alphabetically so that "Transistion-abc123&qu...

Try to save the text into an dynamic field: viewtopic.php?f=62&t=37482#p155106
Maybe you can than use that field inside the new ticket.

If Postmaster is not enough get the latest Ticket Article with an API call tiggered through a ticket event (even during the ticket workflow) XSLT incoming mapping: <TicketID><xsl:value-of select="//TicketID"/></TicketID> <AllArticles>1</AllArticles> <ArticleOrder>DESC</ArticleOrder> <Artic...