Znuny Open Source Ticketsystem

Hi All, Please note that I have upgraded OTRS from 5.0.17 to 6.0.10 on Centos 7 without any error after running the DBUpdate-to-6.pl script. No errors were prompted, and the apache started fine. However, after deleting the cache, I wanted to rebuild the config by using the command below: ./otrs.Cons...

Hi Roy, Back at the office, and I have great news. After checking the time, it was 9 minutes off. Restarting the ntp service, and the time corrected. After that, the two-factor authentication works. Thank you very much for your help on this. This case can be closed as resolved. Kind Regards, Bojko

Hi Roy, Thanks for the reply. I will check the time of the server first thing in the morning when I come in the office. Can you please let me know on which time setting it should be? I think I have it on UTC-1, to match the time in my country. In case it needs some other setting, please inform me. A...

Hi Roy, Thank you for the initial reply. Please note that I have checked that as well (sorry for not including this in my original post). There was a topic here in the forum, where this was pointed out. The generic secret was otrsOTRSotrsOTRS in the topic. We tried with 16 or more chars in the secre...

Hello Everyone, I have been a silent reader for a long time on this forum, and thanks to you, I have solved several critical issues, and even upgraded OTRS from 3.0.3 to 5.0.17 from Windows to CentOS. However, the time has come for me to directly ask for help here. As I have mentioned, we are using ...