Znuny and ((OTRS)) Community Edition

Hi, we are using OTRS 5.0.13 and - just freshly installed - ITSM in the corresponding version. The goal was to use the criticality/impact/priority matrix. The values within the matrix are looking good, also the dynamic fields are visible to the customers/agents. But the "priority" is not b...

Hi, we are currently switching from one domain (LDAP) to another one. Different user, different mail. Now I'd like to make the ticket history from the old domain available to users of the new domain. I'd like to do that for the core users via SQL as this should be the fastest possibility. When I upd...