Search found 3 matches

by gtavarez
04 Dec 2017, 21:33
Forum: Help
Topic: 6.0.1 Error OTRS-otrs.Console.pl-Maint::Email::MailQueue-10
Replies: 4
Views: 22684

6.0.1 Error OTRS-otrs.Console.pl-Maint::Email::MailQueue-10

After migration from OTRS 5 and deploying the configurations changes in 6.0.1 the system does not send email, the log has this errors: OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs...
by gtavarez
29 Nov 2017, 16:43
Forum: Help
Topic: 6.0.1 Problem with Scheduler Daemon Cron: ArticleSearchIndexRebuild
Replies: 8
Views: 21571

6.0.1 Problem with Scheduler Daemon Cron: ArticleSearchIndexRebuild

After upgrating from 5.0.17 to 6.0.1 I'm constantly receiving the following mail from Crontab: OTRS Scheduler Daemon Cron: ArticleSearchIndexRebuild Error: Active indexing process already running! Skipping... The OTRS log shows this: OTRS-otrs.Console.pl-Maint::Ticket::FulltextIndexRebuildWorker-91 ...
by gtavarez
28 Nov 2017, 22:58
Forum: Help
Topic: [SOLVED] [OTRS5->6] ITSMIncidentProblemManagement upgrade problem
Replies: 3
Views: 4659

Re: [OTRS5->6] ITSMIncidentProblemManagement upgrade problem

I had the same problem, after upgrating from 5.0.17 to 6.0.1 I could open articles, but after updating the ITSM package none article open. I then decided to upgrade again (God bless VMs), but this time using tar.gz instead of rpm (following official guide: http://doc.otrs.com/doc/manual/admin/stable...