Znuny and ((OTRS)) Community Edition

Yes you are right, the Database is inconsistent and very old, it's from 2005. But this inconsistency came from OTRS. No one opened the database and delete data or write by hand. The Data is inconistent because of OTRS Bugs. Anyway, if anyone also face this Problem, here is the solution and yes ist'...

We're trying to upgrade a OTRS5 to OTRS6. The database is about 800GB in size, and we run in to the following problem, -bash-4.2$ ./DBUpdate-to-6.pl Migration started ... Checking requirements ... Requirement check for: Check framework version ... Requirement check for: Check required Perl version ....

jojo wrote:O don't see here any need to create a generic agent for this

Let’s for the sake of argument say that I do, and tat the reason ties into the rest of the workflow.

What have you tried? Are you needing to add or run a GenericAgent job or are you trying to do GenericAgent actions? Which means: if you're trying to change the Queue, then you would use the Queue API. You might make it somewhat easy by creating a sample generic agent, then SELECT job_key, job_value...

Generic agent, Job Name: Get Eureka Expand event Based execution (single ticket) Ticket TicketCreate, click plus (it's now listed) Expand Select Tickets Subject: Lorum Ipsum Expand Update/Add Ticket Attributes Set new queue: DestinationQueue Set new state: Closed Successfully Click Submit Oh, ive D...

Hello! Basically, I just cannot make friends with the api in 5.0.14... I consider myself not to be a developer, nor a proper programmer. But, I usually can make friends with most languages and platform. Until now :) Is there any kind soul that could provide me with a short exemple on how to leverage...