Znuny and ((OTRS)) Community Edition

Hi, what do you expect to achieve with this? Anyone who enter 0 here, will later set an higher value (for example 30) Now what? Is the number correct? No! So the only right answer is: tell your agents to do it right. Regards Flo That's the problem. People enter 0 in the note/email and don't enter a...

Long story short, we have set the option that people have to enter a value in the "Time Units" field when posting a note or email in a ticket. But a lot of users enter 0 there and it affects the montly reports when doing a SQL query since those entries are ignored. Is there a way to set a ...

Buenas, estamos con una duda para la que no hemos encontrado una solución. Tenemos activado el que se deba ingresar la unidad de tiempo por ejemplo en la nota o al crear un ticket... pero muchos usuarios ponen 0.0 ahí, afectando negativamente a la hora de analizar registros periódicos. Hay alguna ma...