Search found 16 matches
- 28 Sep 2018, 10:36
- Forum: General
- Topic: Tickets pendientes de recordatorio
- Replies: 5
- Views: 19590
Re: Tickets pendientes de recordatorio
Hola de nuevo, Sigo teniendo un problema con los tickets pendientes de recordatorio. He configurado así el daemon: 1 * * * * es decir, que se ejecute una vez cada hora en el minuto 1. Pero no se por qué los primeros correos de cada día notificando los tickets que cumplieron el plazo de pendiente lle...
- 28 Sep 2018, 09:59
- Forum: General
- Topic: Excesiva lentitud
- Replies: 2
- Views: 14245
Re: Excesiva lentitud
Hola,
Hemos migrado de Oracle a MariaDB y... problema resuelto. Ahora el sistema es unas 25 veces más rápido que antes.
Un saludo.
Hemos migrado de Oracle a MariaDB y... problema resuelto. Ahora el sistema es unas 25 veces más rápido que antes.
Un saludo.
- 28 Sep 2018, 09:57
- Forum: Help
- Topic: Very slow performance
- Replies: 13
- Views: 15514
Re: Very slow performance
Hi all,
We have migrated from Oracle to MariaDB and... problema solved!! Our OTRS is now about 25 times faster thna before. Amazing.
Cheers
We have migrated from Oracle to MariaDB and... problema solved!! Our OTRS is now about 25 times faster thna before. Amazing.
Cheers
- 06 Jul 2018, 14:31
- Forum: Help
- Topic: Very slow performance
- Replies: 13
- Views: 15514
Re: Very slow performance
Hi Flo,
We don't have a network load balancer.
I'll check DNS, but we don't have any other issues like this with any othe application/system. Our network is working quite good.
Thanks for your help.
//Juan A.
We don't have a network load balancer.
I'll check DNS, but we don't have any other issues like this with any othe application/system. Our network is working quite good.
Thanks for your help.
//Juan A.
- 06 Jul 2018, 13:45
- Forum: Help
- Topic: Very slow performance
- Replies: 13
- Views: 15514
Re: Very slow performance
Hi Flo, I don't know exactly whay you mean by "a load balancer for the oracle DB". I'm not an Oracle expert. Does OTRS on top of Oracle use a pool of connections to avoid open a new connection for each request ? If yes, where can we check the configuration of this pool to ensure is configu...
- 06 Jul 2018, 13:37
- Forum: General
- Topic: Tickets pendientes de recordatorio
- Replies: 5
- Views: 19590
Re: Tickets pendientes de recordatorio
Hola Miguel,
Muchas gracias. No conseguía encontrar esto en la documentación. Lo que me cuentas explica además por qué siempre manda los recordatorios a esa misma hora (10:45).
Un saludo.
//Juan A.
Muchas gracias. No conseguía encontrar esto en la documentación. Lo que me cuentas explica además por qué siempre manda los recordatorios a esa misma hora (10:45).
Un saludo.
//Juan A.
- 06 Jul 2018, 12:24
- Forum: Help
- Topic: Very slow performance
- Replies: 13
- Views: 15514
Re: Very slow performance
Thanks Flo,
That's what I thought. But what people are recommended me is to change the database. I wouldn't like. Good to know that there are some other people running OTRS with Oracle with good performance.
Cheers.
//Juan A.
That's what I thought. But what people are recommended me is to change the database. I wouldn't like. Good to know that there are some other people running OTRS with Oracle with good performance.
Cheers.
//Juan A.
- 06 Jul 2018, 12:18
- Forum: General
- Topic: Tickets pendientes de recordatorio
- Replies: 5
- Views: 19590
Re: Tickets pendientes de recordatorio
He visto que tenemos configurado el daemon de estos tickets pendientes de recordatorio siguiendo este schedule: 45 */2*** que es la configuración por defecto. Así que chequea los tickets pendientes cada 2 horas (a menos cuarto). Lo que no se es por qué, en nuestro caso, avisa todos los días siempre ...
- 06 Jul 2018, 10:17
- Forum: Help
- Topic: Very slow performance
- Replies: 13
- Views: 15514
Re: Very slow performance
Our DB is Oracle 11.2.0.4.0. There are no messages in the log that could help.
We have also check the network and it seems to be fine.
Anyone is also using Oracle? I have read that OTRS works better with MySQL, but it should also works fine with Oracle. Why not?
Thanks.
We have also check the network and it seems to be fine.
Anyone is also using Oracle? I have read that OTRS works better with MySQL, but it should also works fine with Oracle. Why not?
Thanks.
- 05 Jul 2018, 17:11
- Forum: Help
- Topic: Very slow performance
- Replies: 13
- Views: 15514
Re: Very slow performance
Hi alexus,
I tried, but no success. Still the same poor performance.
Thanks
I tried, but no success. Still the same poor performance.
Thanks
- 31 May 2018, 12:18
- Forum: Help
- Topic: Very slow performance
- Replies: 13
- Views: 15514
Very slow performance
Hi all, I'm running OTRS 5.0.22 with SUSE 12 SP3 over Oracle 11.2.0.4.0. I have a very bad response time from my system. Not always, but very often. Two exaples: - One user wants to open a ticket and press "New ticket". It takes up to 70 secs to open the next window with the fields to be f...
- 31 May 2018, 10:53
- Forum: Help
- Topic: Opening tickets from emails
- Replies: 0
- Views: 20024
Opening tickets from emails
Hi all, I'm running OTRS 5.0.22 with SUSE 12 SP3 over Oracle 11.2.0.4.0. I'd like to configure 2 email address: - One of them to be used to automatically open tickets with the emails it receives and assign them to some specific queues. - Another one to be used for some other different queues. It wil...
- 31 May 2018, 10:33
- Forum: Help
- Topic: Pending reminder tickets
- Replies: 0
- Views: 19019
Pending reminder tickets
Hi, I'm running OTRS 5.0.22 with SUSE 12 SP3 over Oracle 11.2.0.4.0. When I chnage a ticket to the pending reminder state and I configure a day/hour, OTRS doesn't notify me when that day/hour arrives. What it does is sending me emails every 24 hours at the same time (10:45h) about all the Pending re...
- 31 May 2018, 09:43
- Forum: General
- Topic: Excesiva lentitud
- Replies: 2
- Views: 14245
Excesiva lentitud
Buenos días. Tengo OTRS 5.0.22 con SUSE 12 SP3 sobre Oracle 11.2.0.4.0. El sistema va muy, muy lento, sobre todo cuando un usuario abre un ticket o un agente cierra un ticket. Más de 70 segundos desde que un usuario pulsa sobre "Nuevo ticket" hasta que sale la ventana para rellenar los dat...
- 31 May 2018, 09:33
- Forum: General
- Topic: Apertura de tickets por email
- Replies: 4
- Views: 18038
Apertura de tickets por email
Buenos días, Tengo OTRS 5.0.22 ¿Cómo puedo configurar una dirección de email para aceptar tickets por correo? Es decir, que cree un ticket cada vez que llegue un email a esa dirección? ¿Se pueden tener configuradas varias direcciones de correo y que unas acepten la entrada de tickets y otras no? Muc...
- 31 May 2018, 09:29
- Forum: General
- Topic: Tickets pendientes de recordatorio
- Replies: 5
- Views: 19590
Tickets pendientes de recordatorio
Buenos días, Estoy en OTRS 5.0.22. Cuando pongo un ticket en "Pendiente de recordatorio" y configuro un día y una hora, OTRS no me avisa a ese día/hora. Lo que hace es avisar (vía email) diariamente siempre a las 10:45h de todos los tickets pendientes de recordatorio que ya han alcanzado l...