Znuny and ((OTRS)) Community Edition

Problème solved.
Apache was the cause.
This ticket can be closed,

Thank you

Issue fixed, all releated with another post about permissions issues.
This ticket can be closed

Thank you

Hi, Tickets that are shown created are there. Nothing is sent to the dashboard. The dashboard widgets are ticket searches, nothing else. Maybe the TTL is very high. Are the tickets visible through the queue or status overview? - Roy Hi Roy That's thing the tickets are not visible in either the queu...

Hello Perry, Is this the first time this is happening? It could just be your IMAP server being down at the weekend. 10 am on a monday seems to be a pretty random time. — Emin Hi Emin This a totally new server and its the second time its happens. The server being up for two weeks now. The first time...

Hi guys I need help with this issue. The working hours is set to be 24/7 in System Configuration/Core/Time otrs-working Hours.png However any tickets that were received during the weekend are being hold and only sent to the OTRS dashboard on Monday at around 10h am. otrs-dashboard.png But we can see...

Hey Ron This it whats showing up in the System Log screen of OTRS 6. TIME: Mon May 25 14:07:17 2020 (America/Toronto) PRIORITY: error FACILITY : OTRS-otrs.Console.pl-Maint::PostMaster::Read-10 MESSAGE : Can't write '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/a/a/aa1ae88bfbf04fd4fdd5232f8a3e155...

Hi Ron

Thanks for quick reply, here is the output:

# id otrs
uid=2041(otrs) gid=2041(otrs) groups=2041(otrs),4(adm),33(www-data),108(syslog),120(postfix)

Perry

Sorry guy to come with another Permission issue topic. I have been searching in the forum something that matches my annoying issue and did not found any solution so far. So here is the thing. In the System Log I keep getting the messages as such: Can't write '/opt/otrs/var/tmp/CacheFileStorable/Dyna...

Thanks for your quick reply

One more question we do want to keep the escalation. Once I start the deamon, if start back the escalation will the email be sent again?

Hi guys We have an old otrs version (3.3.4) an I have been updating on a new machine to version 5 so far, I want to upgrade it to the latest version. I have been following the upgrade procedure from this page https://doc.otrs.com/doc/manual/admin/5.0/en/html/upgrading.html I will try too explain wha...