Znuny Open Source Ticketsystem

Hi! What you see in the Apache log error file? Do you have some files with the extension .custom_backup in the OTRS folder (and sub-folders)? To find them, you can try with the command 'find ./ -name *.custom_backup'. You can be in a situation similar at what is described here: http://otrs.ru/forum/...

Hi, I don't know if the meantime you have solved the issues. In my case when I tried to open a ticket I was presented with the '500 server error page', an Apache Error, that I think is your case. If you check in /var/log/httpd/error_log, and see something like: '[pid 2849] Can not locate object meth...

For the 500 Server Error, you should take a look at the Apache Logs (because is Apache that says "Error 500"): you should be able then to find the cause of the problem. In my case, the migration had left the old files and has written the new files with the extension .custom_backup (the sit...

Hi, I think it's the ArticleType, check http://doc.otrs.com/doc/api/otrs/5.0/Pe ... te.pm.html

The example values for Article-Type are: note-internal, note-external|phone|fax|sms|...

Hope it helps. Good luck!