Znuny Open Source Ticketsystem

Hi All,

To make things simpler, I am using Znuny 6.5.2

I have few dynamic fields of type Date/Time like following

I want to make it like following i.e enable seconds in date/time field

Dynamic Field Detail

Thanks

Thanks Roy, Unfortunately, For us old system is gone.


We tried adding new fields or even with existing fields we don't see Date Time field showing seconds,
Is there any way we can enable that to show seconds field

Hello Everyone, Previously, we utilized the seconds field to monitor ticket progress and also established various dynamic fields. However, following our transition from OTRS 6.0.x to Znuny 6.5.2, I've noticed that the seconds field is absent in the User Interface (as illustrated in the missing sec f...

Hi , I have a requirement which requires us to attach the icalendar whenever we automatically send notifications emails from OTRS ? Say I have an appointment for an Test activity at 2AM UTC, System automatically sends notification email at given time , So can otrs also attach iCal as a part of mail ...

I tried adding that from ServicePreference , But it just gave the textbox.
Which cannot get view from created and changed fields

The usage need is to add the start date of the service which is independent of creation date

Hi All,

I needed to add new dynamic date field to Service in Service Management ?

Hi We are trying to add the spam detection filter in OTRS , As we are using MS OFFICE as our mail server it adds following information in header under attribute X-Forefront-Antispam-Report Eg. X-Forefront-Antispam-Report: ..;..;LANG:en;..;SFV:SPM;..;CAT:UIMP;SFTY:9.20;SFS:(10001);DIR:INB;SFP:;SFTY:9...

Thanks Emin , Settings worked.

Regards
Akshat

Hi All, By Default all the emails from remote server are fetched periodically to the OTRS server through its daemon in every 10 min, But there are ways through which We can bypass this mechanism through fetchmail https://doc.otrs.com/doc/manual/admin/6.0/en/html/email-settings.html I tried this sett...

Hi All,

By default OTRS daemon runs in every 10 min, Is there any configuration provided either in OTRS GUI or command line to change the daemon schedule run time to say 5 min or less ?

Thanks
Akshat

Hi All, We are new to OTRS and have business-critical SLA's any ticket created in OTRS needs to be responded back within minutes, But the minimalistic time in OTRS is 2 min. Personal Preferences -->Mislanellous -->Overview Refresh Time ( Attached screenshot ) Is there any way we can refresh that tim...

Hi All, We are new to OTRS and have business-critical SLA's any ticket created in OTRS needs to be responded back within minutes, But the minimalistic time in OTRS is 2 min. Personal Preferences -->Mislanellous -->Overview Refresh Time ( Attached screenshot ) Is there any way we can refresh that tim...

Which Post?
Seems link is missed

I am new to OTRS, And know OTRS supports basic authentication, But does it also supports OAUTH2 based authentication?

Hi, I am integrating our portal with OTRS server, When I create a ticket from OTRS UI it is successful, But unfortunately, when I send the same request from any REST Client for the same user it fails to create the ticket giving following error and if I remove the service from the request I pass. { &...

Hi All, We are integrating OTRS server into out homegrown system and we wanted to provide a minimum set of features mimicking OTRS UI into our product But to integrate we need to REST API to retrieve the details into our system, Though the ticket related API is good enough to provide basic functiona...

i All, We are integrating OTRS with our portal using REST Services, When we retrieve Tickets from the REST API, It returns me the list of TicketID's otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket?UserLogin=<>&Password=<> It returns me the data like the following { &quo...

Hi All, We are integrating OTRS with our portal using REST Services,When we retrieve Tickets from the REST API, It returns me the list of TicketID's otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket?UserLogin=<>&Password=<> Like following { "TicketID": [ "3...

Awesome, It worked !!

Hi All, I am new to OTRS and wanted to integrate OTRS to our system. From the documentation, it is clear that we can expose REST Services from the Admin Page. https://doc.otrs.com/doc/manual/admin/stable/en/html/genericinterface.html#webservice_gui Unfortunately, the API's which are exposing the dat...