Znuny and ((OTRS)) Community Edition

Thank you @reneeb.
That works. ( Unfortunatly it will bread on updating, but it is a fix )

Hi, We are using Znuny LTS and are using a default dashboard. I've been searching through settings to find a way to see more tickets in the open tickets view. The maximum number is 50, after that, Znuny shows a second page for tickets. I would need to encrease this to 100. Any tips on how please?

FYI.
We ended up using http://davmail.sourceforge.net/
This simply allows a connection using Basic authentication (that Zuny supports) and it translates it to Modern authentication.
Supports Imap / SMTP

I'm adding to an old conversation, I know. But it's still relevant. Microsoft Posted an update on this on Friday. https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-september-2021-update/ba-p/2772210 Effective October 1, 2022, we will begin to permanen...

Hi, I would like to add a FAQ reference to certain tickets. Using genericagent, I could use TicketCreate and filters to select the tickets I want. But as far as I know, I have no actual way to add a reference to a ticket. Does anyone have an idea how I could add a link to an FAQ item using genericag...

Thank you, that was definitly usefull. I ended up adding a .js file to the webserver with the following code: var eElement = document.getElementsByClassName("ContentColumn")[0]; var WidgetTicketElement = document.getElementById('WidgetTicket'); if(WidgetTicketElement !== null){eElement.ins...

I've set LinkObject::ViewMode to Complex. The tables for linked objects shows at the very bottom of AgentTicketZoom. Can I put that table more to the top? My users keep missing that it's there... I would like to show linked tickets/FAQ items at the very top of the AgentTicketZoom window. Can this be...

I managed to use the last ticket changes, and scan for the last date for every ticket in that. So that's a working fix for me. (I can't use OTRS reporting, not handy for BI tools)

Hi everyone. I'm using an external tool to report on time spend on tickets. I want to report on closed tickets. At the moment I'm using the ticket table and the change_time and the ticket_state_id field to determine when tickets where closed. I've noticed that when updating the customer user the tic...

Hi everyone, I'm on OTRS6 and I'm having trouble adding some dynamic fields to the AgentTicketZoom screen. I end up breaking things. ( it might be because my initial links are faulty to start with. ) I'm using the internal CustomerCompany database. I'm using the internal CustomerUser database. I'm u...

I tried updating my OTRS 5.0.23 to the latest 6. I'm running Centos7. Also using the ITSM bundle and the FAQ module. Some skin modifications where done (adding a link here and there, but nothing major) The very first step fails as follows: [root@ot-someserver-01 ~]# rpm -Uvh otrs-6.0.8-01.noarch.rpm...