Thank you @reneeb.
That works. ( Unfortunatly it will bread on updating, but it is a fix )
Search found 11 matches
- 21 Jan 2022, 16:07
- Forum: General
- Topic: Howto?: More tickets by default on the dashboard.
- Replies: 2
- Views: 931
- 11 Jan 2022, 14:18
- Forum: General
- Topic: Howto?: More tickets by default on the dashboard.
- Replies: 2
- Views: 931
Howto?: More tickets by default on the dashboard.
Hi, We are using Znuny LTS and are using a default dashboard. I've been searching through settings to find a way to see more tickets in the open tickets view. The maximum number is 50, after that, Znuny shows a second page for tickets. I would need to encrease this to 100. Any tips on how please?
- 11 Jan 2022, 14:15
- Forum: General
- Topic: Exchange Online / O365 : End of support for POP/IMAP
- Replies: 31
- Views: 21736
Re: Exchange Online / O365 : End of support for POP/IMAP
FYI.
We ended up using http://davmail.sourceforge.net/
This simply allows a connection using Basic authentication (that Zuny supports) and it translates it to Modern authentication.
Supports Imap / SMTP
We ended up using http://davmail.sourceforge.net/
This simply allows a connection using Basic authentication (that Zuny supports) and it translates it to Modern authentication.
Supports Imap / SMTP
- 28 Sep 2021, 11:34
- Forum: General
- Topic: Exchange Online / O365 : End of support for POP/IMAP
- Replies: 31
- Views: 21736
Re: Exchange Online / O365 : End of support for POP/IMAP
I'm adding to an old conversation, I know. But it's still relevant. Microsoft Posted an update on this on Friday. https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-september-2021-update/ba-p/2772210 Effective October 1, 2022, we will begin to permanen...
- 07 Jun 2021, 11:32
- Forum: Help
- Topic: GenericAgent, Add FAQ article on TicketCreate
- Replies: 2
- Views: 735
GenericAgent, Add FAQ article on TicketCreate
Hi, I would like to add a FAQ reference to certain tickets. Using genericagent, I could use TicketCreate and filters to select the tickets I want. But as far as I know, I have no actual way to add a reference to a ticket. Does anyone have an idea how I could add a link to an FAQ item using genericag...
- 26 Apr 2021, 15:08
- Forum: Help
- Topic: AgentTicketZoom layout change assitance (order)
- Replies: 2
- Views: 1027
Re: AgentTicketZoom layout change assitance (order)
Thank you, that was definitly usefull. I ended up adding a .js file to the webserver with the following code: var eElement = document.getElementsByClassName("ContentColumn")[0]; var WidgetTicketElement = document.getElementById('WidgetTicket'); if(WidgetTicketElement !== null){eElement.ins...
- 22 Apr 2021, 15:56
- Forum: Help
- Topic: AgentTicketZoom layout change assitance (order)
- Replies: 2
- Views: 1027
AgentTicketZoom layout change assitance (order)
I've set LinkObject::ViewMode to Complex. The tables for linked objects shows at the very bottom of AgentTicketZoom. Can I put that table more to the top? My users keep missing that it's there... I would like to show linked tickets/FAQ items at the very top of the AgentTicketZoom window. Can this be...
- 14 Apr 2020, 15:36
- Forum: Help
- Topic: (external) Reporting breaks when updating contact information
- Replies: 2
- Views: 808
Re: (external) Reporting breaks when updating contact information
I managed to use the last ticket changes, and scan for the last date for every ticket in that. So that's a working fix for me. (I can't use OTRS reporting, not handy for BI tools)
- 02 Apr 2020, 09:22
- Forum: Help
- Topic: (external) Reporting breaks when updating contact information
- Replies: 2
- Views: 808
(external) Reporting breaks when updating contact information
Hi everyone. I'm using an external tool to report on time spend on tickets. I want to report on closed tickets. At the moment I'm using the ticket table and the change_time and the ticket_state_id field to determine when tickets where closed. I've noticed that when updating the customer user the tic...
- 20 Jun 2019, 11:02
- Forum: General
- Topic: Show dynamic fields on company for multiple user databases
- Replies: 0
- Views: 2547
Show dynamic fields on company for multiple user databases
Hi everyone, I'm on OTRS6 and I'm having trouble adding some dynamic fields to the AgentTicketZoom screen. I end up breaking things. ( it might be because my initial links are faulty to start with. ) I'm using the internal CustomerCompany database. I'm using the internal CustomerUser database. I'm u...
- 12 Jul 2018, 14:07
- Forum: Help
- Topic: Upgrade 5s to 6 fails
- Replies: 4
- Views: 5942
Upgrade 5s to 6 fails
I tried updating my OTRS 5.0.23 to the latest 6. I'm running Centos7. Also using the ITSM bundle and the FAQ module. Some skin modifications where done (adding a link here and there, but nothing major) The very first step fails as follows: [root@ot-someserver-01 ~]# rpm -Uvh otrs-6.0.8-01.noarch.rpm...