Search found 3 matches
- 25 Jul 2018, 09:38
- Forum: General
- Topic: I can't observe the customer's tickets in Agent's side
- Replies: 3
- Views: 1944
Re: I can't observe the customer's tickets in Agent's side
Hello, Thanks for the reply jojo. The main problem that I see is that in the side of customer the queue is: Sales, and in the side of the agents the queues are Junk, Misc, Raw. The queues not match. Hovewer, now I have asked this issue to OTRS sales, as soon as possible, I will share information her...
- 24 Jul 2018, 16:31
- Forum: General
- Topic: I can't observe the customer's tickets in Agent's side
- Replies: 3
- Views: 1944
I can't observe the customer's tickets in Agent's side
Hello everybody, I am using the OTRS test version of 14 days. For one side, is created one customer and for the other side is created "Agents" (Dashboard). The issue is that the tickets that I create with the customer not appear in the side of "Agents", only I can see the default...
- 24 Jul 2018, 14:51
- Forum: General
- Topic: No me aparecen tickets de customer en la parte de los agentes (Versión de 14 días de prueba)
- Replies: 1
- Views: 5650
No me aparecen tickets de customer en la parte de los agentes (Versión de 14 días de prueba)
Hola a todxs, Estoy utilizando la versión de prueba de 14 días de OTRS. Por un lado se me crea un Customer y por otro lado se me crea la parte de "Agentes" la de Dashboard. El caso es que los tickets que creo con el Customer no me aparecen en la parte de "Agentes", solamente me a...