Znuny and ((OTRS)) Community Edition

Hi, I configure an authentication to my Active Directory. I create a group "OTRS_Users" which contains the users : the authentication works. Now, I want to authorize a subgroup of users under OTRS_Users. In this case, the authentication doesn't work. Is this setting possible ? See below my...

Hello, I change file right but it's doesn't work : the file right are : [root@otrs-test otrs]# find . -name *HelloWorld* -ls 34002014 4 -rw-rw---- 1 otrs apache 3215 août 23 10:35 ./Kernel/Config/Files/XML/HelloWorld.xml 232266 4 -rw-rw---- 1 otrs apache 211 août 23 10:29 ./Kernel/Language/fr_AgentH...

Hello gentleman, I am trying to add a menu in the ticketzoom view that would have the same behavior as the menu close but with another default status. I followed the example of the OTRS documentation: https://doc.otrs.com/doc/manual/developer/stable/en/html/how-to-extend-otrs.html But I can not make...