Search found 4 matches
- 08 Oct 2018, 23:02
- Forum: Help
- Topic: The reporting time interval is too small, please use a larger time scale!
- Replies: 5
- Views: 1779
Re: The reporting time interval is too small, please use a larger time scale!
Does the Scale and Between values work together? For instance, if the Between values cover a large time span, in this case 2 years, then should the Scale be a larger number? If they (the team that uses this) want less Scale, then would they have to shorten the Between values? Sorry to ask all these ...
- 08 Oct 2018, 22:56
- Forum: Help
- Topic: The reporting time interval is too small, please use a larger time scale!
- Replies: 5
- Views: 1779
Re: The reporting time interval is too small, please use a larger time scale!
Actually, I think I found the spot. I was told that this was only for reports, but I am guessing this is also used to control the parameters for getting data and displaying the graph.
- 08 Oct 2018, 22:52
- Forum: Help
- Topic: The reporting time interval is too small, please use a larger time scale!
- Replies: 5
- Views: 1779
Re: The reporting time interval is too small, please use a larger time scale!
I am not sure where I would set this value. I have search the Statistics menu, and do not see a way to edit any values.
- 08 Oct 2018, 19:35
- Forum: Help
- Topic: The reporting time interval is too small, please use a larger time scale!
- Replies: 5
- Views: 1779
The reporting time interval is too small, please use a larger time scale!
A week or so ago, we started getting emails every hour with this content: > ERROR: OTRS-otrs.GenerateDashboardStats.pl-10 Perl: 5.18.2 OS: linux Time: Mon Oct 8 10:05:01 2018 > > Message: The reporting time interval is too small, please use a larger time scale! > > Traceback (30180): > Module: Kerne...