Hi,
Tried it now, but got the following error: {'Error': {'ErrorCode': 'TicketCreate.InvalidParameter', 'ErrorMessage': 'TicketCreate: Article->To parameter must be a valid email address when Article->ArticleSend is set!'}}
Search found 3 matches
- 17 Oct 2018, 11:48
- Forum: Help
- Topic: Send email to customer after ticket creation through web service
- Replies: 6
- Views: 2617
- 17 Oct 2018, 09:56
- Forum: Help
- Topic: Send email to customer after ticket creation through web service
- Replies: 6
- Views: 2617
Re: Send email to customer after ticket creation through web service
Hi, The Znuny4OTRS-GIArticleSend solution works. I also tried the solution with Ticket Notifications, but that however didn't work. @root : Now one question remains, is it possible that GIArticleSend automatically uses the email address from the customer or do I have to provide the address separatel...
- 16 Oct 2018, 09:19
- Forum: Help
- Topic: Send email to customer after ticket creation through web service
- Replies: 6
- Views: 2617
Send email to customer after ticket creation through web service
Hello, I am trying to find out how to have OTRS send a ticket to the customer after it has been created through a web service. Ticket creation and assigning to the customer works fine, only sending the mail is an issue. The reason for this, is if we have an incident multiple customers (up to a 100) ...