Znuny Open Source Ticketsystem

Thank you very much, executing scripts/DBUpdate-to-6.pl did the trick ! I hadn't done it before, assuming it was only necessary to migrate from OTRS 5 to OTRS 6. That's good to know ! The Toolbar group, however, doesn't seem to encompass options for those particular toolbars. Anyway, thanks, the iss...

Hello, We've been using OTRS in my company for a few years and were very happy to see the community rally in order to create Znuny after last december ! I didn't have time to apply the last updates, so I went directly from OTRS 6.0.30 to Znuny 6.0.35. Everything seems to be working as expected, exce...

Problem solved, sorry for the inconvenience.
It turns out the issue was outside of otrs. A very old routine in a deep, dark corner of my infrasctructure was modifying the emails to rewrite the from address.

This topic should be deleted.

Hello everybody, I recently migrated from an old ticket management system, to OTRS, and am currently facing a strange behavior on a few identified tickets & clients : all my client are listed in LDAP, and each new mail ticket is created by mapping the "from" address to the email of one...