Try this configuration:
http://trinityhome.org/Home/index.php?w ... ront_id=18
and
https://serverfault.com/questions/96448 ... otrs-admin
Search found 12 matches
- 20 Nov 2019, 18:02
- Forum: Help
- Topic: Resulting OTRS config ignores Config.pm
- Replies: 16
- Views: 5971
- 20 Nov 2019, 11:32
- Forum: Help
- Topic: Remove TinketHook from subject in Ticket Notification
- Replies: 2
- Views: 1821
Re: Remove TinketHook from subject in Ticket Notification
You write the obvious. That is why I ask because I need to have full control over the topic - I have to send a notification with a specific topic and that's it. TicketID is in content and this must be enough. If I change Ticket :: SubjectFormat it will apply to the whole system and I need it with on...
- 20 Nov 2019, 00:49
- Forum: Help
- Topic: Remove TinketHook from subject in Ticket Notification
- Replies: 2
- Views: 1821
Remove TinketHook from subject in Ticket Notification
Hello,
I need remove [ticketHook#0000] from subject in sending email from Ticket Notification (applies to one notification only).
Do you have any idea?
I need remove [ticketHook#0000] from subject in sending email from Ticket Notification (applies to one notification only).
Do you have any idea?
- 17 Aug 2019, 20:41
- Forum: Help
- Topic: "Note External" menu for specific group agents...
- Replies: 1
- Views: 1007
"Note External" menu for specific group agents...
Hey, I didn't find a solution to my problem ... I modified the /otrs/Kernel/Config/Files/XML/Ticket.xml file - I copied the "Note" menu and changed it to "Note External" In administration I have: note_admin_menu.JPG In the agent I have: note_agent_menu.JPG This is ok. But I need:...
- 29 Mar 2019, 22:57
- Forum: Help
- Topic: Appointment Calendar - without holidays?
- Replies: 0
- Views: 2039
Appointment Calendar - without holidays?
There are no holidays, although they are added to the calendar.
How to change it?
How to change it?
- 21 Mar 2019, 12:36
- Forum: General
- Topic: Only the responsibles close tickets
- Replies: 2
- Views: 2012
Re: Only the responsibles close tickets
Like this ?
- 21 Mar 2019, 11:42
- Forum: Help
- Topic: Queues - all visible
- Replies: 0
- Views: 1956
Queues - all visible
Hello @ll,
Is it possible to visable all queues in OTRS (even empty ones, without any task)?
I found "Ticket::Frontend::AgentTicketQueue###HideEmptyQueues" but this is not the case, because it displays even fewer queues.
How to view all exist queues?
Thank you in advance for hints
Is it possible to visable all queues in OTRS (even empty ones, without any task)?
I found "Ticket::Frontend::AgentTicketQueue###HideEmptyQueues" but this is not the case, because it displays even fewer queues.
How to view all exist queues?
Thank you in advance for hints
- 18 Mar 2019, 18:35
- Forum: Help
- Topic: [SOLVED] How show DynamicField in CustomerCompany Information
- Replies: 2
- Views: 1568
- 18 Mar 2019, 17:30
- Forum: Help
- Topic: [SOLVED] How show DynamicField in CustomerCompany Information
- Replies: 2
- Views: 1568
[SOLVED] How show DynamicField in CustomerCompany Information
Hello, I create dynamic field: CustomerManager (witch Agents name) Add to Kernel/Config.pm $Self->{CustomerCompany} = { .... Map => [ .... [ 'DynamicField_CustomerManager', undef, 'CustomerManager', 0, 0, 'dynamic_field', undef, 0 ], It works: CustomerManager01.PNG How to add this field to Customer ...
- 18 Mar 2019, 17:02
- Forum: Help
- Topic: [SOLVED] How do I remove the link to Customer Information Center
- Replies: 3
- Views: 1813
Re: [SOLVED] How do I remove the link to Customer Information Center
Use Group or GroupRo.
Add group "admin" in Configuration Frontend::Navigation###AgentCustomerInformationCenter###001-Framework - only this group can access.
Add group "admin" in Configuration Frontend::Navigation###AgentCustomerInformationCenter###001-Framework - only this group can access.
- 27 Feb 2019, 12:25
- Forum: Howtos
- Topic: toolbar to show hours billed today
- Replies: 1
- Views: 41240
Re: toolbar to show hours billed today
For 6 Version: myToolBarTicketHours.pm Modify (current_date): SQL => 'SELECT sum(time_unit) FROM time_accounting WHERE DATE(create_time) = current_date AND create_by = ?', If You have time in DD:HH:MM add in file: sub Min2String { use integer; my $min = shift; return "$min" if $min < 60; m...
- 27 Feb 2019, 00:37
- Forum: Help
- Topic: Change Owner - add new owner to Article (subject or text)
- Replies: 3
- Views: 2078
Change Owner - add new owner to Article (subject or text)
I have an unusual problem. Problem: The same agent assigns the task 3 times to another agent - no info to whom. I need to add a note to whom Ticket has been assigned in the subject or content when changing the Agent. How to do it? question_one.PNG Changes in variables do not give a result :( Ticket:...