Search found 8 matches

by hrobayo
06 Jun 2019, 23:07
Forum: ¿Cómo lo hago?
Topic: [How-To] Queue <-> Services
Replies: 10
Views: 60982

Re: [How-To] Queue <-> Services

Fabricio puedes compartir los archivos para la version 6, no es posible descargar mediante el link q nos indicaste
by hrobayo
09 May 2019, 18:15
Forum: General
Topic: Follow-up over merged Ticket
Replies: 3
Views: 1918

Re: Follow-up over merged Ticket

The error is because we create another Ticket Number Format YEAR-COUNTER, now with this change at Tickte.pm TicketCheckNumber function it works fine...

if ( $Data->{Name} =~ /^.*%%\d{4,10}-\d{1,40}%%(\d+?)$/ ) {
by hrobayo
09 May 2019, 16:26
Forum: General
Topic: Follow-up over merged Ticket
Replies: 3
Views: 1918

Re: Follow-up over merged Ticket

I get the trace over the error, in this part of the code in Ticket.pm function TicketCheckNumber

This line do not the job (in otrs-6.0.16-01.noarch version)

if ( $Data->{Name} =~ /^.*%%\d+?%%(\d+?)$/ ) {

With this data

%%2019-036839%%679860%%2019-027992%%671012

It fails..
by hrobayo
30 Apr 2019, 23:44
Forum: General
Topic: Follow-up over merged Ticket
Replies: 3
Views: 1918

Follow-up over merged Ticket

Good morning, When a Subject follow-up is triggered over a merged ticket its return a TicketID from merged ticket not from linked ticket, it is a bug?. I check over the configuration I cant't find how to change this, if I change de Subject.pm follow-up to return de TicketID of a linked ticked instea...
by hrobayo
09 Apr 2019, 02:39
Forum: General
Topic: Disable FAQ Module
Replies: 6
Views: 5143

Re: Disable FAQ Module

You can check the reports page, it is possible that you have static reports configured with this module as central object, as you delete the module, is best to delete the reports that have relation with it (FAQAccess). You could identify those reports in the column that show the link static object (...
by hrobayo
05 Apr 2019, 17:35
Forum: ¿Cómo lo hago?
Topic: [How-To] Queue <-> Services
Replies: 10
Views: 60982

Re: [How-To] Queue <-> Services

Hello, there is a version for OTRS 6, thanks
by hrobayo
05 Apr 2019, 00:01
Forum: General
Topic: Tildes en letras y reportes ú ü í é
Replies: 2
Views: 9971

Re: Tildes en letras y reportes ú ü í é

Si la exportación es en formato CSV cuando EXCEL lo carga no sabe que codificación tiene, es preferible exportar a EXCEL puesto que en los headers del archivo indica la codificación del contenido. También, puede importar los archivos CSV a EXCEL e indicar la codificación en la que fueron escritos, p...
by hrobayo
28 Feb 2019, 20:06
Forum: Help
Topic: [Solved] email always creates a new ticket with custom ticketgenerator
Replies: 6
Views: 3335

Re: [Solved] email always creates a new ticket with custom ticketgenerator

Please could you send the regexp expression that works for you...