Search found 8 matches
- 06 Jun 2019, 23:07
- Forum: ¿Cómo lo hago?
- Topic: [How-To] Queue <-> Services
- Replies: 10
- Views: 63188
Re: [How-To] Queue <-> Services
Fabricio puedes compartir los archivos para la version 6, no es posible descargar mediante el link q nos indicaste
- 09 May 2019, 18:15
- Forum: General
- Topic: Follow-up over merged Ticket
- Replies: 3
- Views: 1950
Re: Follow-up over merged Ticket
The error is because we create another Ticket Number Format YEAR-COUNTER, now with this change at Tickte.pm TicketCheckNumber function it works fine...
if ( $Data->{Name} =~ /^.*%%\d{4,10}-\d{1,40}%%(\d+?)$/ ) {
if ( $Data->{Name} =~ /^.*%%\d{4,10}-\d{1,40}%%(\d+?)$/ ) {
- 09 May 2019, 16:26
- Forum: General
- Topic: Follow-up over merged Ticket
- Replies: 3
- Views: 1950
Re: Follow-up over merged Ticket
I get the trace over the error, in this part of the code in Ticket.pm function TicketCheckNumber
This line do not the job (in otrs-6.0.16-01.noarch version)
if ( $Data->{Name} =~ /^.*%%\d+?%%(\d+?)$/ ) {
With this data
%%2019-036839%%679860%%2019-027992%%671012
It fails..
This line do not the job (in otrs-6.0.16-01.noarch version)
if ( $Data->{Name} =~ /^.*%%\d+?%%(\d+?)$/ ) {
With this data
%%2019-036839%%679860%%2019-027992%%671012
It fails..
- 30 Apr 2019, 23:44
- Forum: General
- Topic: Follow-up over merged Ticket
- Replies: 3
- Views: 1950
Follow-up over merged Ticket
Good morning, When a Subject follow-up is triggered over a merged ticket its return a TicketID from merged ticket not from linked ticket, it is a bug?. I check over the configuration I cant't find how to change this, if I change de Subject.pm follow-up to return de TicketID of a linked ticked instea...
- 09 Apr 2019, 02:39
- Forum: General
- Topic: Disable FAQ Module
- Replies: 6
- Views: 5220
Re: Disable FAQ Module
You can check the reports page, it is possible that you have static reports configured with this module as central object, as you delete the module, is best to delete the reports that have relation with it (FAQAccess). You could identify those reports in the column that show the link static object (...
- 05 Apr 2019, 17:35
- Forum: ¿Cómo lo hago?
- Topic: [How-To] Queue <-> Services
- Replies: 10
- Views: 63188
Re: [How-To] Queue <-> Services
Hello, there is a version for OTRS 6, thanks
- 05 Apr 2019, 00:01
- Forum: General
- Topic: Tildes en letras y reportes ú ü à é
- Replies: 2
- Views: 11055
Re: Tildes en letras y reportes ú ü à é
Si la exportación es en formato CSV cuando EXCEL lo carga no sabe que codificación tiene, es preferible exportar a EXCEL puesto que en los headers del archivo indica la codificación del contenido. También, puede importar los archivos CSV a EXCEL e indicar la codificación en la que fueron escritos, p...
- 28 Feb 2019, 20:06
- Forum: Help
- Topic: [Solved] email always creates a new ticket with custom ticketgenerator
- Replies: 6
- Views: 3400
Re: [Solved] email always creates a new ticket with custom ticketgenerator
Please could you send the regexp expression that works for you...