I'm having similar issues.
Only the counter is not reset daily, it happens once in a while.
Also, some numbers are just not being used. (eg. where the last number is 80 or 90)
Search found 6 matches
- 01 Feb 2021, 17:24
- Forum: Help
- Topic: Kernel::System::Ticket::Number::Date autoincrement counter not working
- Replies: 5
- Views: 2191
- 14 Oct 2020, 15:31
- Forum: Help
- Topic: Ticket title missing in AgentTicketMove window
- Replies: 0
- Views: 959
Ticket title missing in AgentTicketMove window
I've noticed the ticket title is not showing up in the AgentTicketMove window in OTRS 6. This did work in OTRS 5. Not quite sure when it stopped working (minor or major update) but I think I've found the solution by comparing the files of OTRS 5 and 6. Kernel/Modules/AgentTicketMove.pm Remove Title ...
- 14 Oct 2020, 15:24
- Forum: Help
- Topic: OTRS_CUSTOMER_UserFirstname equals - when customer is not in LDAP
- Replies: 2
- Views: 1695
Re: OTRS_CUSTOMER_UserFirstname equals - when customer is not in LDAP
I am no longer retrieving the customer first name from LDAP because it would default to - if the user is not known in LDAP. I was able to create my own solution by adding a new OTRS_CUSTOMER_FIRSTNAME template variable to Kernel/System/TemplateGenerator.pm that tries to get the first name from the e...
- 14 Sep 2020, 15:09
- Forum: Developers
- Topic: Custom config XML in Custom folder
- Replies: 1
- Views: 2670
Custom config XML in Custom folder
I have a custom XML file in 'Kernel/Config/Files/XML/'. This seems to be working as intended. But when I place the file in 'Custom/Kernel/Config/Files/XML/' the config items are not showing up. I've tried Maint::Config::Rebuild but that didn't help. Is it correct to assume config files can't be load...
- 05 Jun 2020, 00:07
- Forum: Help
- Topic: OTRS_CUSTOMER_UserFirstname equals - when customer is not in LDAP
- Replies: 2
- Views: 1695
Re: OTRS_CUSTOMER_UserFirstname equals - when customer is not in LDAP
Any thoughts on this?
- 02 Mar 2020, 14:58
- Forum: Help
- Topic: OTRS_CUSTOMER_UserFirstname equals - when customer is not in LDAP
- Replies: 2
- Views: 1695
OTRS_CUSTOMER_UserFirstname equals - when customer is not in LDAP
When I use <OTRS_CUSTOMER_REALNAME> in a salutation and the customer name is unknown, the name part is derived from the e-mail address. (eg. Dear Help,). This is expected behavior which I hoped would be the same when using other variables. But now I tried to replace it with <OTRS_CUSTOMER_UserFirstn...